At a Glance
- Tasks: Lead a dynamic team of 40+ in delivering exceptional customer service.
- Company: Join Booker, a vibrant player in the food wholesaling industry.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Flexible role with opportunities for growth and development.
- Why this job: Kickstart your career in a fast-paced environment with real impact.
- Qualifications: Passion for customer service and some supervisory experience required.
The predicted salary is between 30000 - 40000 £ per year.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
This role will put you at the forefront of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
You will be responsible for:
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recover overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer focused individuals throughout reception and checkout area.
You will need
To be successful in this role your skills and experience will include:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Customer Service Supervisor - Lead 40+ Team in Wholesaling employer: Booker
At Booker, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. With a comprehensive benefits package including discounts at Tesco, health and wellbeing support, and opportunities for career advancement, you will thrive in a dynamic environment while leading a dedicated team of over 40 colleagues in the fast-paced world of food wholesaling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor - Lead 40+ Team in Wholesaling
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Booker. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your leadership skills! Since you'll be managing a large team, be ready to discuss your approach to team management and conflict resolution. Share specific examples of how you've successfully led a team in the past, and how you can bring that experience to Booker.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Supervisor - Lead 40+ Team in Wholesaling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in managing teams and providing exceptional customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you a great fit. Be sure to mention any relevant achievements that showcase your leadership skills.
Showcase Your Communication Skills:As a Customer Service Supervisor, communication is key. In your application, demonstrate your ability to engage with customers and resolve issues effectively. We love seeing examples of how you've handled challenging situations in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Booker
✨Know Your Customer Service Stuff
Make sure you brush up on the key principles of exceptional customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers, especially in a supervisory role.
✨Show Off Your Team Management Skills
Since you'll be leading a team of over 40 colleagues, prepare to discuss your management style. Think about how you motivate your team, handle conflicts, and ensure compliance with company procedures. Have specific examples ready!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing a team during peak hours. Practise your responses to these scenarios so you can demonstrate your problem-solving skills effectively.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their experiences at Booker and what they love about working there. This shows your genuine interest in the company and helps build rapport.
