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- Tasks: Lead a dynamic team, ensuring top-notch customer service and compliance with company standards.
- Company: Join Booker, a vibrant food wholesaler dedicated to excellent service and employee growth.
- Benefits: Enjoy discounts at Tesco, health perks, a retirement plan, and exclusive deals after just three months.
- Why this job: Kickstart your career in a fast-paced environment with opportunities for personal and professional growth.
- Qualifications: Passion for customer service, team management experience, and retail knowledge are essential.
- Other info: Be part of a supportive culture that values your input and development.
The predicted salary is between 30000 - 42000 £ per year.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
This role will put you at the forefront of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
You will be responsible for:
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recover overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer focused individuals throughout reception and checkout area.
You will need:
- To be passionate about providing exceptional customer service.
- To be flexible, adaptable and enjoy working with, as well as managing a team.
- To be an excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Customer Service Supervisor employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the specific customer service standards and practices in the food wholesaling industry. Understanding the nuances of this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Booker or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a team in the past. Highlighting your leadership style and how it aligns with providing exceptional customer service will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in customer service and retail management. Being able to reference current best practices or innovative ideas during your interview can showcase your commitment to continuous improvement and excellence in customer service.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and resolve customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your management skills. Mention how your previous experiences align with the responsibilities of the Customer Service Supervisor role at Booker.
Highlight Relevant Skills: In your application, emphasise skills such as communication, adaptability, and problem-solving. These are crucial for managing a team and ensuring customer satisfaction in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Booker
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to the company's values.
✨Highlight Your Team Management Experience
Since the role involves managing a team, be prepared to discuss your experience in supervising or managing others. Provide examples of how you've successfully led a team, resolved conflicts, and motivated colleagues to achieve their best.
✨Demonstrate Flexibility and Adaptability
The job requires someone who is flexible and adaptable. Be ready to discuss situations where you've had to adjust quickly to changes or challenges in the workplace. This will show that you can thrive in a fast-paced environment.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
