At a Glance
- Tasks: Lead a dynamic team and enhance customer service in a fast-paced environment.
- Company: Join Booker, the UK's top food wholesaler, serving independent retailers and businesses.
- Benefits: Enjoy discounts at Tesco, flexible working options, and a great holiday package.
- Other info: Diversity and inclusion are key; we welcome everyone to apply.
- Why this job: Kickstart your career in food wholesaling while making a real impact on customer satisfaction.
- Qualifications: Passion for customer service and some experience in team management required.
The predicted salary is between 28800 - 43200 £ per year.
This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
Ensuring that the team comply with legal standards and company procedures at all times.
Ensuring that your team are fully trained in cash handling to minimise losses
Controlling debt and recover overdue or failed payments from customers
Maintaining accurate and timely payroll records.
Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
Liaising with other department Supervisors to monitor orders for delivery
Managing a team of customer focused individuals throughout reception and checkout area
To be successful in this role your skills and experience will include:
Passionate about providing exceptional customer service
Flexible, adaptable and enjoys working with, as well as managing a team
An excellent communicator and have some experience in supervising or managing a team.
Practical experience in the retail trade
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
Customer Service Supervisor employer: Booker
Booker is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture in Llanbadarn Fawr. With a comprehensive benefits package including discounts at Tesco, a retirement savings plan, and health support resources, employees are empowered to thrive both personally and professionally. Join a diverse team where your contributions directly impact customer satisfaction and where flexible working arrangements are embraced.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the specific challenges and dynamics of managing a large team in a fast-paced environment. Research common issues faced in customer service supervision and think about how you would address them.
✨Tip Number 2
Network with current or former employees of Booker to gain insights into the company culture and expectations for the Customer Service Supervisor role. This can provide you with valuable information that may help you stand out during the interview.
✨Tip Number 3
Prepare to discuss your experience in handling customer complaints and improving service quality. Think of specific examples where you successfully resolved issues or implemented changes that enhanced customer satisfaction.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about your management style and how you motivate a team. Be ready to share strategies you've used to train staff and ensure compliance with company procedures.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and provide exceptional service.
Craft a Strong Cover Letter:Write a cover letter that reflects your passion for customer service and your management experience. Mention how you can contribute to the vibrant customer base at Booker and your understanding of the retail trade.
Showcase Your Communication Skills:In your application, emphasise your communication skills. Provide examples of how you've effectively resolved customer issues or led a team, as these are crucial for the Customer Service Supervisor role.
Highlight Flexibility and Adaptability:Since the role requires flexibility and adaptability, include instances where you've successfully managed changing situations or worked in fast-paced environments. This will show that you're well-suited for the challenges of the position.
How to prepare for a job interview at Booker
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Since you'll be managing a team of over 40 colleagues, it's crucial to highlight your leadership experience. Discuss how you've successfully led teams in the past, focusing on your ability to motivate and train others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Prepare by thinking of scenarios where you resolved issues effectively, showcasing your communication and conflict resolution skills.
✨Familiarise Yourself with Company Values
Research Booker’s values and mission statement. During the interview, align your answers with their commitment to diversity, equity, and inclusion, demonstrating that you share their vision and can contribute positively to their culture.
