At a Glance
- Tasks: Lead a dynamic team and enhance customer service in a fast-paced environment.
- Company: Join Booker, the UK's top food wholesaler, serving independent retailers and businesses.
- Benefits: Enjoy discounts at Tesco, flexible working options, and a great holiday package.
- Other info: Diversity and inclusion are key; we welcome everyone to apply.
- Why this job: Kickstart your career in food wholesaling while making a real impact on customer satisfaction.
- Qualifications: Passion for customer service and some experience in team management required.
The predicted salary is between 28800 - 43200 £ per year.
Working Pattern: Any 5 out of 7 days including weekends Working Hours: 38 Location: Business Park, Glenshellach Glengallan Rd Oban Closing Date: 18/09/2026 What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. Were proud that Booker is aDisability Confident CommittedLeader and were committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines
Customer Service Supervisor employer: Booker
Booker is an excellent employer, offering a supportive work culture that prioritises flexibility and employee growth. With opportunities for training and progression, our Didcot site fosters a collaborative environment where team members can thrive while enjoying weekly pay and varied shift options to suit their lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the specific challenges and dynamics of managing a large team in a fast-paced environment. Research common issues faced in customer service supervision and think about how you would address them.
✨Tip Number 2
Network with current or former employees of Booker to gain insights into the company culture and expectations for the Customer Service Supervisor role. This can provide you with valuable information that may help you stand out during the interview.
✨Tip Number 3
Prepare to discuss your experience in handling customer complaints and improving service quality. Think of specific examples where you successfully resolved issues or implemented changes that enhanced customer satisfaction.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about your management style and how you motivate a team. Be ready to share strategies you've used to train staff and ensure compliance with company procedures.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and provide exceptional service.
Craft a Strong Cover Letter:Write a cover letter that reflects your passion for customer service and your management experience. Mention how you can contribute to the vibrant customer base at Booker and your understanding of the retail trade.
Showcase Your Communication Skills:In your application, emphasise your communication skills. Provide examples of how you've effectively resolved customer issues or led a team, as these are crucial for the Customer Service Supervisor role.
Highlight Flexibility and Adaptability:Since the role requires flexibility and adaptability, include instances where you've successfully managed changing situations or worked in fast-paced environments. This will show that you're well-suited for the challenges of the position.
How to prepare for a job interview at Booker
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Since you'll be managing a team of over 40 colleagues, it's crucial to highlight your leadership experience. Discuss how you've successfully led teams in the past, focusing on your ability to motivate and train others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Prepare by thinking of scenarios where you resolved issues effectively, showcasing your communication and conflict resolution skills.
✨Familiarise Yourself with Company Values
Research Booker’s values and mission statement. During the interview, align your answers with their commitment to diversity, equity, and inclusion, demonstrating that you share their vision and can contribute positively to their culture.
