Position Overview
This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
Responsibilities
- Ensuring that the team complies with legal standards and company procedures at all times.
- Ensuring that your team is fully trained in cash handling to minimise losses.
- Controlling debt and recovering overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department supervisors to monitor orders for delivery.
- Managing a team of customer focused individuals throughout the reception and checkout area.
Qualifications
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Legal Requirements
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Diversity & Inclusion
Diversity, Equity and Inclusion at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone's Welcome.
Company Overview
Booker is the UK's leading food & drink wholesaler. We serve independent retailers, caterers and small businesses across the country, operating over 190 cash & carry branches, 8 distribution centres, 5 Best Food Logistics sites and 6 support centre locations across the UK.
Benefits
We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So talk to us throughout your application about how we may be able to support you.
Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco.
