At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and managing daily operations.
- Company: Join Booker, the UK's top food & drink wholesaler with a vibrant culture.
- Benefits: Flexible working options, inclusive environment, and opportunities for career growth.
- Other info: Diversity and inclusion are at our core; we support you throughout the application process.
- Why this job: Kick-start your career in food wholesaling while making a real impact on customer satisfaction.
- Qualifications: Passionate about customer service with some supervisory experience and retail knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Overview
This role will place you at the forefront of our Business Centre in a fast-moving environment.
You will have direct exposure to our vibrant customer base and will influence the service we provide.
You will manage a team and may assume the role of Duty Manager at points throughout the week.
This is an opportunity to be part of a successful team and kick-start a career in Food Wholesaling.
Responsibilities
- Ensuring that the team complies with legal standards and company procedures at all times.
- Ensuring that the team is fully trained in cash handling to minimise losses.
- Controlling debt and recovering overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve issues and complaints, and using feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer-focused individuals throughout reception and checkout areas.
Qualifications
- Passionate about providing exceptional customer service.
- Flexible, adaptable and able to work with, as well as manage, a team.
- An excellent communicator with some experience in supervising or managing a team.
- Practical experience in the retail trade.
- About Booker
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country.
DE&I and Flexible Working
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, you are represented and can be yourself at work.
We welcome conversations about flexible working and how we may support you throughout your application process.
Disability Confident Commited leader status is held by Booker, and we are committed to providing a fully inclusive and accessible recruitment process.
For information on accessibility support, please contact the recruitment team.
Please note: we can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in certain areas.
Some roles may close early when there are high volumes of applicants.
We will offer feedback to those who attend interviews.
Booker Group is part of Tesco plc but operates separately from the core Tesco business; benefits differ from those offered at Tesco. For more information, please visit
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Booker, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Booker!
We think you need these skills to ace Customer Service Supervisor in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Booker, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Booker and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Booker that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Booker
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
