At a Glance
- Tasks: Deliver top-notch customer service and assist with order fulfilment in a fast-paced environment.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on diversity and inclusion.
- Benefits: Flexible hours, supportive team culture, and opportunities for personal growth.
- Other info: Inclusive recruitment process with support for all applicants.
- Why this job: Be part of a dynamic team where every day brings new challenges and rewards.
- Qualifications: Must be 17+, reliable, and ready to adapt in a busy setting.
The predicted salary is between 20000 - 24000 £ per year.
Working Pattern:
- Monday 8:00am – 4:00pm
- Tuesday 8:00am – 4:00pm
- Wednesday OFF
- Thursday 9:00am – 3:15pm
- Friday 8:00am – 4:00pm
- Saturday 8:00am – 1:00pm
- Sunday OFF
About the Role:
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be in a dynamic, fast-paced environment where no two days are the same.
Responsibilities:
- Deliver excellent customer service
- Maintain shelves and speed of service through the tills
- Assist with delivery pick-ups and ensure accurate order fulfilment
- Support customers in returning to business as quickly as possible
Requirements:
- Age 17 and over (for all roles)
- Positive, pro-active, and reliable with strong presentation skills
- Willingness to work flexible hours and adapt to changing shift patterns
- Team player in a fast-paced environment
Benefits & Additional Information:
Booker is the UK's leading food & drink wholesaler, operating over 190 cash and carry branches and multiple distribution centres across the UK. Diversity, Equity and Inclusion are core values; all applicants are welcomed and supported. We are a Disability Confident Leader and provide a fully inclusive recruitment process. For accessibility support, contact recruitment@bookergroup.com. Further information may be found on our website.
Branch Assistant 32 Hours employer: Booker
Booker is an excellent employer, offering a dynamic work environment in England where you can lead a dedicated team to achieve operational excellence. With a strong focus on employee development and customer service, you'll benefit from a range of perks including discounts and a retirement savings plan, all while being part of a culture that values motivation and strategic planning.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant 32 Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Booker and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Booker and let us see your personality shine through!
We think you need these skills to ace Branch Assistant 32 Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Booker.
Get Familiar with Our Brand:Before applying, take some time to learn about Booker and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Booker
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Booker.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Booker will surely appreciate.
