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- Tasks: Deliver excellent customer service and support in a fast-paced environment.
- Company: Join Booker, the UK's leading food & drink wholesaler.
- Benefits: Flexible working hours, inclusive culture, and opportunities for career growth.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a dynamic team making a real difference for customers every day.
- Qualifications: Must be 17 or older with a passion for customer service.
Overview
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same.
Working hours
We are 5/7 day operation, (check our website for specific opening times.)
The working pattern is Sun 8:00-16:00, Mon 9:30-16:00, Tue 9:30-16:00, Wed 8:30-16:00, Thu 8:30-16:00
Aged requirements
We only recruit individuals who are aged 17 and over. Note: for roles requiring working before 6:15 am or after 9:45 pm or involving working in areas such as the warehouse, beers, wines & spirits, and driving roles, the minimum age is 18.
Customer service focus
Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need; we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need.
- A can do attitude
- A passion for customer service
- Be willing to go the extra mile
- Always be there, on time and properly presented.
About Booker
Booker is the UK\’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
Flexible working and support
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
Accessibility and recruitment
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Important notes
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Application timeline
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Closing
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
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Branch Assistant 32 Hours employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant 32 Hours
✨Tip Number 1
Get to know the company! Before your interview, check out Booker’s website and social media. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Show off your can-do attitude! During the interview, share examples of how you've gone the extra mile in previous roles. This will demonstrate that you’re not just about words but action too.
✨Tip Number 3
Be ready for a fast-paced environment! Prepare yourself to discuss how you handle busy situations and keep your cool under pressure. They want someone who thrives when things get hectic!
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or customer service strategies. It’s a great way to engage and show that you’re genuinely interested in being part of the team.
We think you need these skills to ace Branch Assistant 32 Hours
Some tips for your application 🫡
Show Your Can-Do Attitude: When writing your application, let your enthusiasm shine through! We love candidates who are ready to tackle challenges and go the extra mile for our customers. Share examples of how you've done this in the past.
Highlight Your Customer Service Skills: Since customer service is at the heart of what we do, make sure to emphasise any relevant experience you have. Talk about how you've helped customers in previous roles and how you can bring that passion to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Branch Assistant role. Remember, no two days are the same, so show us you're adaptable!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our company there. Don’t miss out!
How to prepare for a job interview at Booker
✨Show Your Can-Do Attitude
Make sure to convey your positive mindset during the interview. Share examples of how you've tackled challenges in the past and gone the extra mile for customers. This will demonstrate that you embody the can-do attitude they’re looking for.
✨Know the Company Inside Out
Before the interview, do some research on Booker and its operations. Familiarise yourself with their values, especially around customer service and diversity. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Think about common customer service situations you might face as a Branch Assistant. Prepare responses that highlight your problem-solving skills and ability to handle difficult customers. Practising these scenarios can help you feel more at ease during the interview.
✨Dress to Impress
First impressions matter! Make sure to dress appropriately for the interview, reflecting the professional yet approachable vibe of the company. Being well-presented shows that you take the opportunity seriously and respect the company's standards.