At a Glance
- Tasks: Deliver excellent customer service and keep shelves stocked in a fast-paced environment.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on teamwork.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Diversity and inclusion are at our core; we welcome everyone to apply.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Must be 17+, with a can-do attitude and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast-paced environment where no two days are the same. We are a 5/7 day operation (check our website for specific opening times). We only recruit individuals who are aged 17 and over.
About the Role
Customers are at the heart of everything we do. We keep the shelves full, provide speed of service through the tills, greet customers fondly, and accurately pick what they need. If a customer needs a delivery we are ensuring they are back in their own business as quickly as possible.
Responsibilities
- Provide excellent customer service and support.
- Maintain speed of service through the tills.
- Keep shelves full and make accurate picks.
- Customer engagement and help with deliveries.
Qualifications
- A can-do attitude.
- A passion for customer service.
- Willing to go the extra mile.
- Always be there, on time and properly presented.
- Minimum age 17 and over.
What’s in it for you?
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- Exclusive deals and discounts website saving you money on everyday purchases including a cycle-to-work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – you are covered for death in service life cover of up to three times annual pay.
- Health and wellbeing support and resources including our 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About Us
Booker is the UK’s leading food & drink wholesaler. We serve independent retailers, caterers and small businesses from over 190 cash-and-carry branches, eight distribution centres, five Best Food Logistics sites and six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means we always want you to feel represented and you can be yourself at work. We welcome conversations about flexible working at all career stages and life-changing moments. We’re proud that Booker is a Disability Confident and Committed employer and we’re committed to a fully inclusive and accessible recruitment process.
For further information on accessibility support, please contact recruitment@bookergroup.com. We can only accept candidates over the age of 18 if the role requires working before 6:15 am, after 9:45 pm, or in areas such as the warehouse, beverages, or driving roles. For more information about us, please visit www.bookergroupjobs.co.uk.
Branch Assistant in Falkirk employer: Booker
At Booker, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our employees enjoy a range of benefits including discounts at Tesco, a comprehensive pension plan, and health and wellbeing support, all while working in a dynamic environment that values diversity and inclusion. With opportunities for personal growth and a commitment to flexible working, Booker is the ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Falkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booker:Your cover letter is your chance to shine! Tell us why you want to work at Booker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booker!
How to prepare for a job interview at Booker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
