At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage daily operations.
- Company: Join Booker, a vibrant leader in the food wholesaling industry.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Flexible hours and excellent growth opportunities await you!
- Why this job: Kickstart your career in a fast-paced environment with real impact on customer satisfaction.
- Qualifications: Passionate about customer service with some supervisory experience.
The predicted salary is between 30000 - 40000 € per year.
This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues, you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
Responsibilities:
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recover overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department supervisors to monitor orders for delivery.
- Managing a team of customer-focused individuals throughout reception and checkout area.
Qualifications & Experience:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Café and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
Customer Service Supervisor in Witham employer: Booker Limited
At Booker, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and offers numerous opportunities for career advancement in the fast-paced food wholesaling industry. Our employees benefit from a comprehensive package of perks, including generous discounts at Tesco, health and wellbeing support, and a robust retirement savings plan, all while working in a dynamic environment that values teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Witham
✨Tip Number 1
Get to know the company! Research Booker and understand their values, culture, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think of examples from your past experiences that highlight your skills and how you’ve handled challenges in a supervisory role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Booker. Good luck!
We think you need these skills to ace Customer Service Supervisor in Witham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Supervisor role. Highlight your team management experience and any customer service achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Communication Skills:As a Customer Service Supervisor, communication is key. In your application, demonstrate your ability to engage with customers and resolve issues effectively. We want to see how you can connect with our vibrant customer base!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Booker!
How to prepare for a job interview at Booker Limited
✨Know Your Customer Service Stuff
Brush up on your customer service principles and be ready to share examples of how you've handled difficult situations in the past. This role is all about exceptional service, so showing that you can engage with customers effectively will set you apart.
✨Team Management Insights
Since you'll be managing a large team, think about your leadership style and how you motivate others. Prepare to discuss your experience in supervising teams and how you ensure compliance with company procedures. Real-life examples will make your points more relatable.
✨Show Your Flexibility
This job requires adaptability, so be ready to talk about times when you've had to adjust quickly to changes or challenges. Highlight your ability to manage multiple tasks and how you keep your team focused during busy periods.
✨Engage with the Company Culture
Research Booker and understand their values and culture. Be prepared to discuss how you align with their mission and how you can contribute to a positive work environment. Showing that you’re a good fit for the team can really boost your chances.
