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- Tasks: Lead the vision and strategy for our Order Management platform, enhancing customer experience.
- Company: Join Booker, a thriving company supporting thousands of businesses across the UK.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Mentor a small product team and enjoy excellent career growth opportunities.
- Why this job: Shape the future of order management and make a real impact on customer satisfaction.
- Qualifications: Experience in product management with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Booker, we are committed to helping our customers, colleagues and suppliers thrive. We support thousands of businesses across the UK, and delivering great service starts with making every order simple, flexible and reliable. As our Lead Product Manager for Order Management, you will play a key role in shaping the future of how our customers place and receive their orders, across every channel we operate.
As the Lead Product Manager for Booker’s Order Management platform, you will own the vision, strategy and roadmap for a system that supports around 60,000 customer deliveries each week across multiple channels and levels of complexity. You will lead the development and implementation of a modern, scalable and customer-centric solution that gives customers greater flexibility and visibility when placing orders, while equipping our teams with tools that simplify processes and enhance operational performance. You will work closely with technical teams, suppliers and business stakeholders, championing an experience that feels seamless, efficient and tailored to the needs of our diverse customer base.
Main Responsibilities- Own the end-to-end strategy, roadmap and delivery of Booker’s order management solution, ensuring it integrates effectively with order capture and execution systems.
- Lead cross-domain planning, setting up lightweight alignment processes that help teams make decisions and manage dependencies efficiently.
- Work with engineering partners and external suppliers to coordinate delivery, maintain quality standards and resolve blockers quickly.
- Champion an ordering journey that is simple, intuitive and reliable, from order placement through to delivery.
- Identify opportunities to enhance features and functionality, improving the experience for customers and colleagues.
- Act as the central point of contact for all order management initiatives, ensuring alignment with wider Booker priorities.
- Translate product requirements into clear, actionable deliverables and work closely with internal teams and the chosen software provider to bring solutions to life.
- Collaborate with other technology leads to shape the future capabilities of the platform.
- Mentor and guide a small product team, helping them develop their product management skills.
- Proven experience in product management, ideally within order management or a retail/wholesale environment.
- Strong leadership skills and experience working with cross-functional teams and third-party partners.
- A customer-first mindset with a passion for simplifying complex processes and creating intuitive digital experiences.
- Excellent communication and stakeholder-engagement skills.
- The ability to balance strategic thinking with hands-on delivery.
- Strong prioritisation skills and experience managing dependencies.
- A solid understanding of agile delivery methods.
- Clear, confident communication skills, able to explain technical concepts to a wide audience.
- A genuine drive to deliver meaningful outcomes for our customers and colleagues.
To create an ordering experience that is effortless, reliable and engaging for every Booker customer, one that not only meets operational needs, but inspires confidence and supports business growth.
What’s in it for you?At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
Benefits- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
Lead Product Manager for Order Management in London employer: Booker Limited
Contact Detail:
Booker Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Manager for Order Management in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Booker. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding Booker’s values and how they align with your experience. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help shape the future of order management at Booker. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Lead Product Manager for Order Management in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for product management shine through! We want to see how your passion aligns with our mission at Booker to simplify and enhance the ordering experience for our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in order management or retail environments. We’re looking for someone who can demonstrate a strong understanding of the complexities involved, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clear communication, so make sure you articulate your thoughts well and avoid jargon unless it’s necessary to showcase your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Booker!
How to prepare for a job interview at Booker Limited
✨Know the Product Inside Out
Before your interview, dive deep into Booker's order management platform. Understand its features, strengths, and areas for improvement. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing the customer experience.
✨Showcase Your Leadership Skills
As a Lead Product Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led cross-functional teams in the past. Highlight your ability to mentor others and manage dependencies effectively, as this is crucial for the role.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. During the interview, aim to communicate your ideas clearly and confidently. This will reflect your excellent communication skills and your ability to engage with diverse stakeholders.
✨Emphasise a Customer-First Mindset
Booker values a customer-first approach, so be ready to discuss how you've prioritised customer needs in your previous roles. Share specific examples of how you've simplified processes or created intuitive experiences that benefited users.