Do you want to work for a company that truly delivers? Planning your route to success? We are looking for an experienced manager who can lead a team to ensure that the delivery department is trading efficiently, safely and within legal constraints, and offers the highest customer service standards. Responsibilities
Responsibilities
- Lead your team to ensure the branch trades efficiently and safely, within legal constraints, and delivers the highest customer service standards.
- Manage delivery costs and customer charges to achieve agreed targets.
- Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.
- Understand the local market to offer the best service, ensuring fantastic customer satisfaction.
- Manage your team effectively to cover all customer-service requirements and engage with customers, using feedback to improve service and satisfaction.
- Work with the regional team to assist the business to identify opportunities while developing or improving ways of working.
Qualifications
- Previous experience and knowledge of deliveries/transport are essential.
- Experience of managing a warehouse operation.
- Engaging with customers and building and maintaining strong relationships.
- Developing new ideas and challenging a team to improve the delivery service.
- Identifying talent and encouraging development in a team.
- Motivating a team to build a strong customer-service culture.
- Communicating openly and influencing key stakeholders.
- Planning and organising effectively.
- A hands-on approach is beneficial.
- Management CPC qualification is beneficial.
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses across the country. We operate over 190 cash and carry branches and 8 distribution centres. Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We're a place where Everyone's Welcome. We always welcome conversations about flexible working. Whether you're at the beginning of your career or have life-changing commitments, let us know how we might support you. We're proud that Booker is a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. For further information on the accessibility support you can expect, please contact . Booker Group is part of Tesco plc; benefits offered will differ from those at Tesco.
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