At a Glance
- Tasks: Pick and dispatch goods while ensuring top-notch customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler with a vibrant culture.
- Benefits: Enjoy discounts, health support, pension schemes, and a great holiday package.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer satisfaction every day.
- Qualifications: A can-do attitude and passion for excellent customer service.
The predicted salary is between 22000 - 26000 £ per year.
What’s in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we offer a comprehensive package of benefits including retailer discounts, savings schemes, health and wellbeing support, and pension arrangements. Examples include:
- Booker colleague card with 10% off purchases and double discount events up to three times a year;
- After 3 months service Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for a 4 day period after every four-weekly pay day;
- 10% off at Tesco Cafe and 20% off all F&F purchases;
- 10% off pay monthly & SIM only deals with Tesco Mobile;
- Up to 30% off car, pet and home insurance at Tesco Bank;
- Free eye tests with spend, eyewear discounts, health checks, discounted RAC breakdown cover, cycle to work schemes;
- Save As You Earn share scheme after 3 months;
- Retirement savings (pension) with Booker matching up to 5%;
- Life assurance, Employee Assistance Programme and Virtual GP;
- Healthcare and wellbeing resources; and a great holiday package.
Terms and conditions apply.
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or picking deliveries, the opportunities are endless, but everything you do matters in making sure customers get what they came for, served quickly and efficiently. We are looking for someone with a can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
Responsibilities
- Responsible for the accurate picking and dispatch of goods by picking against a handheld terminal and advising the Manager of any differences.
- Check quality, shelf life and ensure packaging is robust in preparation for delivery.
- Provide a high standard of customer service by processing deliveries efficiently and to target.
- Be polite when dealing with delivery staff and respond appropriately to queries and complaints, referring any complex situations to someone who can help.
- Work to designated pick rates and maintain a can-do attitude; be on time and properly presented.
Qualifications
- Can-do attitude with comfort working to meet designated pick rates.
- Passion for customer service and willingness to go the extra mile for customers.
- Reliability: always be there, on time and properly presented.
About the Company
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites and 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We welcome conversations about flexible working and support for life events. Booker is a Disability Confident Committed Leader and we are committed to providing a fully inclusive and accessible recruitment process. For accessibility information, please contact recruitment@bookergroup.com.
Note: We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as warehouse, beverages, or driving roles. On high-volume applicant days, some roles may close earlier than the advertised end date. We will offer feedback to candidates who attend an interview. Booker Group is part of Tesco plc but operates separately; benefits may differ from those offered at Tesco. For more information, visit www.bookergroupjobs.co.uk.
Picker in Cardiff employer: Booker Limited
At Booker, we pride ourselves on being an exceptional employer that values our employees' growth and wellbeing. With a comprehensive benefits package including generous discounts, health support, and a commitment to diversity and inclusion, we foster a positive work culture where every team member can thrive. Join us in a dynamic environment where your contributions directly impact customer satisfaction and your career progression is supported every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Picker in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your can-do attitude and passion for customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, and being properly presented shows that you take the opportunity seriously. Plus, it aligns with Booker's emphasis on reliability.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Picker role!
We think you need these skills to ace Picker in Cardiff
Some tips for your application 🫡
Show Your Can-Do Attitude:When writing your application, make sure to highlight your can-do attitude. We love candidates who are ready to tackle challenges and go the extra mile for our customers, so let that shine through in your words!
Tailor Your Application:Take a moment to tailor your application to the Picker role. Mention specific experiences where you've provided excellent customer service or worked efficiently under pressure. This helps us see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know about your relevant skills and experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Booker Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Picker at Booker entails. Familiarise yourself with the responsibilities like picking deliveries, checking quality, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Can-Do Attitude
Booker is looking for someone with a positive, can-do attitude. During the interview, share examples of how you've gone the extra mile in previous jobs or situations. This will demonstrate that you’re not just about meeting targets but also about delivering exceptional service to customers.
✨Be Prepared for Practical Questions
Expect questions that assess your ability to work under pressure and meet designated pick rates. Think of scenarios where you had to manage time effectively or deal with challenging situations. Practising these responses will help you feel more at ease during the interview.
✨Dress the Part
First impressions matter! Make sure you arrive on time and are properly presented. Dressing smartly shows that you respect the opportunity and are serious about the role. Plus, it aligns with Booker's emphasis on reliability and professionalism.
