This role will place you at the forefront of our Business Centre in a fast-moving environment. You will have direct exposure to our vibrant customer base and will influence the service we provide. You will manage a team and may assume the role of Duty Manager at points throughout the week.,
- Ensuring that the team complies with legal standards and company procedures at all times.
- Ensuring that the team is fully trained in cash handling to minimise losses.
- Controlling debt and recovering overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve issues and complaints, and using feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer-focused individuals throughout reception and checkout areas. Passionate about providing exceptional customer service.
- Flexible, adaptable and able to work with, as well as manage, a team.
- An excellent communicator with some experience in supervising or managing a team.
- Practical experience in the retail trade. Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country.
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Customer Service Supervisor in Cambridge employer: Booker Limited
Booker Limited is an excellent employer that prioritises the health and safety of its employees while fostering a culture of continuous improvement and collaboration. With a strong commitment to employee development, you will have opportunities to mentor teams and lead safety initiatives across multiple sites, all within a supportive environment in Tottenham. The company values compliance and innovation, making it a rewarding place for those looking to make a meaningful impact in health and safety.
