At a Glance
- Tasks: Lead and optimise admin processes for the Scoot project while supporting team members.
- Company: Booker is the UK's top food & drink wholesaler, serving independent retailers and small businesses.
- Benefits: Enjoy discounts at Tesco, health perks, a retirement plan, and flexible working options.
- Other info: Diversity and inclusion are key; we welcome conversations about flexible working.
- Why this job: Join a fast-paced environment with opportunities for growth and impact in local communities.
- Qualifications: Experience in food retail, operational skills, and strong communication abilities are essential.
Job Description
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About the role
We are seeking a proactive and detail-oriented Scoot Support Manager to lead and evolve the administrative function of the Scoot project. This pivotal role ensures the smooth running of day-to-day operations, supports strategic initiatives, and acts as a key liaison between internal teams, retailers, and customers.
You’ll be responsible for managing and refining core processes, overseeing communications, and ensuring compliance across all touchpoints. With line management responsibility for the Scoot Admin Assistant, you’ll drive high standards and continuous improvement. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and is confident engaging with stakeholders at all levels.
About Scoot
Scoot is transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today’s on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we’re on a mission to help local retailers thrive in the fast-evolving grocery landscape.
You will be responsible for
- Lead and optimise administrative processes for the Scoot project.
- Supporting the Retail support Assistant, ensuring timely and high-quality delivery.
- Represent Scoot in cross-functional meetings and communicate with external retailers.
- Track and report on retailer credits/charges, sales performance, and customer enquiries.
- Maintain oversight of retailer contracts and ensure compliance with relevant legislation.
- Develop training materials and best practice guides to support operational excellence.
- Manage customer databases and stock levels for Scoot equipment.
- Prepare impactful presentations and updates for stakeholders.
You will need
Experience relevant for this job:
- Food retail
- Independent retailing
Operational skills relevant for this job
- Commercial Acumen
- Strategic thinking
- Customer focus
- Teamwork
- Relationship building
- Problem solving
- Resilience
- Communication
- Planning & organising
- Strong excel & PowerPoint
About The Company
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
Scoot Support Manager in Wellingborough employer: Booker Group
At Booker, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while providing ample opportunities for career growth. Our comprehensive benefits package, including discounts at Tesco and health support resources, ensures that our employees feel valued and supported in both their professional and personal lives. Join us in a dynamic environment where your contributions directly impact the success of local retailers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Scoot Support Manager in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booker Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booker Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scoot Support Manager in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booker Group:Your cover letter is your chance to shine! Tell us why you want to work at Booker Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booker Group!
How to prepare for a job interview at Booker Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
