At a Glance
- Tasks: Join us as a Picker, ensuring customers get their orders accurately and efficiently.
- Company: Booker is the UK's leading food and drink wholesaler, serving independent retailers and small businesses.
- Benefits: Enjoy discounts at Tesco, health checks, a pension plan, and exclusive deals after just three months.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities to excel in customer service.
- Qualifications: A can-do attitude and a passion for delivering excellent customer service are essential.
- Other info: Flexible working options available; we celebrate diversity and inclusivity in our workplace.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
This is a Part Time Role. You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries – the opportunities are endless, but everything you do matters – ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. This is a 28 hour a week role.
You will be responsible for:
- The accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
- Providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You will need:
- A can do attitude and feel comfortable working to meet designated pick rates.
- A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
- Always be there, on time and properly presented.
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Picker-28 Hours employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker-28 Hours
✨Tip Number 1
Familiarise yourself with the specific duties of a Picker at Booker. Understanding the picking process, stock management, and customer service expectations will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your can-do attitude by preparing examples from your past experiences where you went the extra mile for customers. This will highlight your commitment to excellent service, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your ability to work efficiently under pressure. Since the role involves meeting designated pick rates, sharing how you've successfully managed similar situations in the past can set you apart.
✨Tip Number 4
Research Booker as a company and their values, especially around diversity and inclusion. Being able to align your personal values with theirs can make a strong impression during your interactions.
We think you need these skills to ace Picker-28 Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Picker role at Booker. Emphasise your customer service skills and any previous experience in a similar environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your can-do attitude. Mention specific examples of how you've gone the extra mile for customers in past roles.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, ability to work under pressure, and teamwork. These are crucial for ensuring accurate picking and dispatch of goods.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Booker Group
✨Show Your Customer Service Skills
Since the role requires a passion for customer service, be prepared to share examples of how you've gone the extra mile for customers in previous jobs. Highlight your ability to handle queries and complaints politely and effectively.
✨Demonstrate a Can-Do Attitude
The company values a positive attitude, so during the interview, express your willingness to take on various tasks and challenges. Share instances where you tackled difficult situations with enthusiasm and determination.
✨Be Punctual and Presentable
Arrive on time for your interview and dress appropriately. This shows respect for the interviewer's time and reflects the professionalism expected in the role. First impressions matter!
✨Familiarise Yourself with the Company
Research Booker and its operations. Understanding their commitment to diversity, equity, and inclusion will help you align your answers with their values. Mentioning specific benefits or initiatives can demonstrate your genuine interest in the company.