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- Tasks: Pick and dispatch goods, ensuring quality and customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler serving diverse customers.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Why this job: Dynamic role with endless opportunities to excel in customer service.
- Qualifications: A can-do attitude and passion for delivering excellent customer service.
- Other info: Be part of a diverse team that supports your career growth.
Job Description
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
Role Responsibility
Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You will need
A can do attitude and feel comfortable working to meet designated pick rates.A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.Always be there, on time and properly presented.
Whats in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About The Company
Be part of something special. Join our team at Booker.
Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim – improving choice, price and service for all our customers.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
Picker employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with what Booker is looking for.
✨Tip Number 2
Familiarize yourself with the picking process and the technology used, like hand-held terminals. Being knowledgeable about these tools will demonstrate your readiness to hit the ground running.
✨Tip Number 3
Emphasize your ability to work efficiently under pressure. Discuss any experiences where you successfully met targets or deadlines, as this is crucial for the Picker role.
✨Tip Number 4
Dress appropriately for the interview to reflect the professional standards expected at Booker. First impressions matter, and being well-presented shows that you take the opportunity seriously.
We think you need these skills to ace Picker
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the responsibilities and requirements of the Picker position, such as customer service skills and the ability to work efficiently in a fast-paced environment.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or similar roles. Mention specific examples where you went the extra mile for customers or worked effectively in a team.
Show Your Can-Do Attitude: Express your positive attitude and willingness to take on various tasks. Use phrases that demonstrate your enthusiasm for meeting targets and providing excellent service.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and qualities mentioned in the job description. Make sure to include keywords related to customer service and teamwork to catch the employer's attention.
How to prepare for a job interview at Booker Group
✨Show Your Can-Do Attitude
Make sure to express your willingness to take on various tasks and challenges during the interview. Highlight examples from your past experiences where you went the extra mile for customers or tackled unexpected situations.
✨Emphasize Customer Service Skills
Prepare to discuss your passion for customer service. Share specific instances where you provided excellent service, resolved complaints, or ensured customer satisfaction, as this role heavily relies on these skills.
✨Demonstrate Attention to Detail
Since the role involves picking and dispatching goods accurately, be ready to talk about how you ensure quality and accuracy in your work. Mention any relevant experience with inventory management or quality control.
✨Be Punctual and Presentable
Arrive on time for your interview and dress appropriately. This shows that you respect the company's values and understand the importance of being presentable, especially in a customer-facing role.
