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- Tasks: Support customer service and ensure a fantastic experience for all customers.
- Company: Join Booker Wholesale, a leading name in the retail industry.
- Benefits: Competitive salary, flexible hours, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be at the heart of customer satisfaction and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Location: Peterborough, Cambridgeshire, PE2 7BP
Shift Hours: 30 hrs per week (Any 4 out of 7 days including weekends)
Salary: Competitive Salary & Benefits
You will support the Customer Service Supervisor to ensure that our customers' needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
- Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
- Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
- Taking ownership of the customer service operation in the absence of the Customer Service Supervisor. An ability to lead from the front and be able to prioritise your workload.
- Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
- Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
- A good eye for detail as you will be involved with various administrative duties.
Front of House Co-ordinator - Booker Wholesale in Peterborough employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator - Booker Wholesale in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Booker Wholesale. Check out their social media and website to understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and other team members, it's crucial to demonstrate your ability to communicate effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your energy and drive! During the interview, share examples of how you've gone above and beyond in previous roles. Whether it’s leading a project or helping a customer, let them see your passion for delivering excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Front of House Co-ordinator - Booker Wholesale in Peterborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer satisfaction. Share examples of how you've gone above and beyond for customers in the past – it’ll really make you stand out!
Highlight Your Attention to Detail: Since we’re looking for someone with a keen eye for detail, make sure to mention any relevant experiences where accuracy was key. Whether it’s managing accounts or handling invoices, show us you’ve got this covered.
Demonstrate Your Communication Skills: Great communication is essential for this role, so don’t shy away from showcasing your skills. Use clear and concise language in your application, and if possible, include instances where your communication made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Booker Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Co-ordinator role. Familiarise yourself with the key responsibilities, like supporting the Customer Service Supervisor and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for customer satisfaction and your ability to handle challenges.
✨Demonstrate Attention to Detail
With a focus on accuracy in customer accounts and administrative duties, it's crucial to highlight your attention to detail. Bring up instances where your meticulous nature made a difference, whether it was catching an error or ensuring everything was up to date. This will reassure them that you can handle the responsibilities of the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!