At a Glance
- Tasks: Support and enhance business-critical applications while solving real-world problems.
- Company: Join Booker Group, a leader in making life easier for customers and colleagues.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal development.
- Other info: Dynamic team environment with a focus on continuous learning and growth.
- Why this job: Make a tangible impact on user experience and application performance.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Application Support Engineer - Booker Group
Location
Manchester, Lancashire, M30 7RT Shift Hours
38 hrs per week (Hybrid) Salary
Competitive At Booker, we're always looking for ways to make life easier for our customers and colleagues. As an
Application Support Engineer
, you'll play an important role in supporting the day-to-day operation of our ERP systems and other business-critical applications, helping to keep services stable, reliable and performing at their best.
- Working as part of our
- Application Engineering team
, you'll support live services, investigate and resolve issues, and contribute to application enhancements and business change initiatives.
You'll work closely with colleagues across the business, the IT Service Desk, technology teams and external suppliers to ensure our applications continue to deliver a great user experience.
This is a fantastic opportunity to build your technical and functional expertise across a broad portfolio of applications while developing a deeper understanding of the business processes that support Bookers success.
- Support the day-to-day operation of business-critical applications and services.
- Manage incidents, service requests and support activities through to successful resolution.
- Investigate and troubleshoot application issues, collaborating with internal teams and third-party suppliers when needed.
- Keep users and stakeholders informed throughout the lifecycle of support activities.
- Support testing, data preparation and user readiness activities for business change initiatives.
- Create and maintain accurate operational documentation, reporting and management information.
- Contribute to the delivery of application enhancements, projects and technology roadmap initiatives.
- Identify opportunities to improve application performance, utilisation and colleague experience.
- Follow established governance, security, change management and support processes.
- Build positive and effective working relationships across technology teams, suppliers and business functions.
We're looking for someone who enjoys solving problems, takes pride in delivering great service and is motivated to learn and grow.
You will need
- Experience supporting applications or business systems within an operational environment.
- Experience managing incidents, service requests or support queues.
- Strong troubleshooting, analytical and problem-solving skills.
- The ability to prioritise tasks and manage competing priorities effectively.
- Excellent attention to detail and a commitment to accurate record keeping.
- Strong written and verbal communication skills.
- The ability to build positive working relationships with colleagues, stakeholders and suppliers.
- Confidence working both independently and collaboratively within a team.
- A flexible and adaptable approach to changing business needs and priorities.
- A passion for learning, continuous improvement and personal development.
- A track record of delivering high-quality results.
- It would be great if you also have
- Experience supporting ERP platforms and/or enterprise applications.
- Experience providing user guidance, training or knowledge
Application Support Engineer - Booker Group in Manchester employer: Booker Group
Booker Group is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. With a strong focus on employee development, we offer numerous growth opportunities and benefits tailored to enhance your career in the dynamic food and drink wholesale sector. Working from our locations in Wellingborough, Eccles, or Watford, you'll be part of a team that values your contributions and empowers you to make a meaningful impact on product profitability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - Booker Group in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Booker Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Booker Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Booker Group!
✨Direct Apply to Booker Group
Let's not forget to apply directly through the Booker Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Engineer - Booker Group in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Booker Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Booker Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Booker Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
