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- Tasks: Lead the development and growth of Booker Marketplace, shaping strategy and enhancing customer experience.
- Company: Join Booker, the UK's largest food wholesaler, driving online innovation in hospitality and retail.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Be at the forefront of digital transformation in a high-profile role with real impact.
- Qualifications: Experience in ecommerce, strong analytical skills, and a knack for team leadership.
- Other info: Opportunity to shape a new business area with excellent growth potential.
The predicted salary is between 43200 - 72000 £ per year.
Booker is the UK’s largest food wholesaler for hospitality and retail, and online growth is a core part of our future strategy. To continue winning with independent customers, we’re building a credible, extended online range, and Booker Marketplace will play a big part in that.
As Head of Marketplace, you’ll define, build, and lead a new and exciting part of our business. You’ll work closely with senior stakeholders and cross-functional teams to shape our marketplace strategy, develop the seller model, and deliver an outstanding customer experience on Booker.co.uk. This is a high profile, hands-on role for someone who’s ready to lead a complex, evolving digital proposition from creation through to growth.
- Setting the 3–5 year strategy and direction for the Booker Marketplace
- Building high performance within your team, managing talent, supporting early career development, and creating an environment where colleagues can thrive
- Partnering with Technology to design and deliver the full end‑to‑end customer experience
- Defining the commercial and legal frameworks for third party wholesale sellers
- Leading and growing a seller recruitment team, overseeing outreach, negotiation, onboarding and product integration
- Working with our Quality team to establish seller standards, SLAs and KPIs, and ensuring ongoing monitoring and performance
- Ensuring product data and seller content are complete, accurate and high quality so items can be easily ingested and displayed online
- Working with third party tech partners to shape requirements for the seller‑facing platform
- Transitioning the Marketplace from build phase into run mode, leading future expansion and continuous improvement
- Partnering with the Product team to move existing third‑party sellers onto the new platform
- Using digital tools to collaborate effectively and champion new ways of working
Skills
- Strong understanding of online business models and marketplace economics
- Experience in developing and delivering strategy
- Strong analytical capability and commercial acumen
- Excellent project and stakeholder management skills
- Ability to influence at all levels
- Strong business development and negotiation skills
Experience
- Managing and developing teams
- Leading cross-functional initiatives
- Experience in ecommerce, marketplace, or digital business leadership
- Ideally, experience in at least two of the following: digital development, seller/vendor commercial relationships, ecommerce trading or operations
Head of Marketplace in London employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Marketplace in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace strategy. Understand their goals and challenges, and think about how your skills can help them succeed. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of Head of Marketplace. Highlight your leadership skills and any relevant projects you've led that demonstrate your ability to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Marketplace in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Marketplace role. Highlight your experience in ecommerce and marketplace economics, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our goals at Booker. Be sure to mention specific projects or achievements that demonstrate your strategic thinking and project management skills.
Showcase Your Analytical Skills: Since this role requires strong analytical capability, make sure to include examples of how you've used data to drive decisions in past roles. We love numbers, so if you can quantify your successes, do it! It’ll help us see your commercial acumen in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Booker Group
✨Know Your Marketplace
Before the interview, dive deep into Booker's marketplace strategy and understand their online growth plans. Familiarise yourself with their current offerings and think about how you can contribute to expanding their online range. This will show your genuine interest and help you align your vision with theirs.
✨Showcase Your Leadership Skills
As a Head of Marketplace, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully built and managed teams, especially in a digital or ecommerce context. Highlight how you foster talent and create an environment for growth.
✨Prepare for Stakeholder Engagement
Since this role involves working closely with senior stakeholders, be ready to discuss your approach to stakeholder management. Think of specific instances where you've influenced decisions at various levels and how you navigated complex relationships to achieve business goals.
✨Understand the Tech Side
Partnering with technology is key in this role. Brush up on your knowledge of digital tools and platforms relevant to marketplace operations. Be prepared to discuss how you've collaborated with tech teams in the past to enhance customer experiences or streamline processes.
