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- Tasks: Support the Customer Service Supervisor and ensure exceptional customer service daily.
- Company: Join Booker, the UK's leading food and drink wholesaler serving independent retailers and caterers.
- Benefits: Enjoy discounts at Tesco, health perks, a great holiday package, and a retirement savings plan.
- Why this job: Experience a dynamic role with varied tasks and a focus on customer satisfaction in a welcoming environment.
- Qualifications: Strong communication skills, attention to detail, and the ability to lead and prioritise tasks.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- ?Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About the role
You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
You will be responsible for
Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
You will need
An ability to lead from the front and be able to prioritise your workload.
Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
A good eye for detail as you will be involved with various administrative duties.
About The Company
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
Front of House Co-ordinator employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator
✨Tip Number 1
Familiarise yourself with Booker’s values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your communication skills by engaging with current employees or customers at Booker. This can provide you with insights into the company culture and customer expectations, which you can reference in your discussions.
✨Tip Number 3
Prepare examples of how you've successfully handled customer service situations in the past. Being able to share specific instances where you exceeded customer expectations will highlight your suitability for the Front of House Co-ordinator role.
✨Tip Number 4
Demonstrate your leadership potential by discussing any experiences where you've taken charge or led a team. This will show that you have the energy and drive needed to support the Customer Service Supervisor effectively.
We think you need these skills to ace Front of House Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Front of House Co-ordinator role. Emphasise your customer service experience, communication skills, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your skills in delivering fast and efficient service.
Highlight Attention to Detail: Since the role requires an eye for detail, include examples in your application that illustrate your ability to manage customer accounts accurately and handle administrative duties effectively.
Show Enthusiasm for the Company: Research Booker and express your enthusiasm for their values, especially regarding diversity, equity, and inclusion. Mention how you align with their mission and how you can contribute to their customer experience.
How to prepare for a job interview at Booker Group
✨Show Your Customer Service Passion
As a Front of House Co-ordinator, your role revolves around customer satisfaction. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Highlight Your Attention to Detail
The job requires a keen eye for detail, especially when managing customer accounts. During the interview, mention specific instances where your attention to detail has positively impacted your work or helped resolve issues.
✨Demonstrate Leadership Skills
You'll need to take ownership in the absence of the Customer Service Supervisor. Prepare to discuss your leadership experiences, even if they are informal, and how you can motivate and guide a team to deliver efficient service.
✨Communicate Effectively
Great communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for common interview questions about handling difficult customers or resolving conflicts.
