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- Tasks: Support the Customer Service Supervisor and ensure top-notch customer service daily.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a fulfilling role with opportunities for growth and development.
- Why this job: Be at the heart of customer interactions and make a real impact every day.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
- Other info: No two days are the same, offering variety and excitement in your work.
The predicted salary is between 24000 - 36000 £ per year.
About the role You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience. Role Responsibility Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential. Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction. Taking ownership of the customer service operation in the absence of the Customer Service Supervisor. You will need An ability to lead from the front and be able to prioritise your workload. Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation. Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service. A good eye for detail as you will be involved with vari…
Front of House Co-ordinator employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Highlight your ability to work in a dynamic environment. Be prepared to discuss how you handle changing priorities and manage your workload effectively, as this role requires flexibility and quick thinking.
✨Tip Number 3
Emphasize your leadership skills. Even if you haven't held a formal leadership position, talk about instances where you've taken initiative or led a project, showcasing your ability to guide others and take ownership.
✨Tip Number 4
Prepare to discuss your attention to detail. Since accuracy is crucial in managing customer accounts, think of examples where your meticulousness has positively impacted your previous workplaces.
We think you need these skills to ace Front of House Co-ordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front of House Co-ordinator position. Understand the key responsibilities and required skills, such as customer service excellence and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any leadership roles you've held. Emphasize your ability to prioritize tasks and communicate effectively with customers and team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your dynamic approach to service. Mention specific examples from your past experiences that demonstrate your ability to lead and deliver efficient service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Booker Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Attention to Detail
Since the role requires accuracy in managing customer accounts, be prepared to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to stay organized.
✨Highlight Your Leadership Skills
Even if you're not in a supervisory role, showcase instances where you've taken the lead or helped guide a team. This will demonstrate your ability to step up when needed.
✨Prepare for Dynamic Scenarios
Since no two days are the same, think of examples where you've adapted quickly to changing situations. This will show your flexibility and readiness to handle various tasks.
