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- Tasks: Lead a dynamic team to deliver exceptional customer service and manage daily operations.
- Company: Join a thriving food wholesaling business with a vibrant customer base.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Kickstart your career in a fast-paced role with real impact on customer satisfaction.
- Qualifications: Passion for customer service and some experience in team supervision.
- Other info: Flexible hours and a chance to develop your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues, you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recovering overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer-focused individuals throughout reception and checkout area.
To be successful in this role your skills and experience will include:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Customer Service Supervisor in East Bergholt employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in East Bergholt
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Supervisor in East Bergholt
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing exceptional customer service in your application. We want to see how you can bring that passion to our vibrant customer base and make a real difference!
Tailor Your Experience: When detailing your experience, focus on your supervisory skills and any relevant retail experience. We’re looking for someone who can manage a team effectively, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Booker Group
✨Know Your Customer Service Inside Out
Make sure you brush up on the principles of exceptional customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers. This role is all about influencing service, so show them you’re passionate about it!
✨Team Management Experience is Key
Since you'll be managing a large team, think of specific instances where you've successfully led a group. Prepare to discuss your leadership style and how you motivate your team. They’ll want to see that you can handle a fast-paced environment while keeping everyone engaged.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or resolving a team conflict. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a positive atmosphere.
✨Understand the Business Centre Dynamics
Familiarise yourself with the operations of a business centre, especially in food wholesaling. Knowing how different departments interact will help you answer questions about liaising with other supervisors and managing orders effectively. Show them you’re not just a candidate, but someone who understands their business.
