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- Tasks: Lead a dynamic team to deliver exceptional customer service and manage store operations.
- Company: Join Booker Wholesale, a vibrant leader in the food wholesaling industry.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for career growth.
- Other info: Flexible shifts and a chance to work with a diverse team.
- Why this job: Kickstart your career in a fast-paced environment with real impact on customer satisfaction.
- Qualifications: Passion for customer service and some experience in team supervision required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cowes, Isle of Wight, PO31 7UP
Shift Hours: 38 hrs per week (Any 5 out of 7 days including weekends)
Salary: Competitive Salary & Benefits
This role will put you at the forefront of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues, you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recover overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer focused individuals throughout reception and checkout area.
To be successful in this role your skills and experience will include:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Customer Service Supervisor - secondment - Booker Wholesale employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - secondment - Booker Wholesale
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Booker Wholesale. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate excellent communication. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your colleagues or resolved conflicts – this will highlight your ability to lead effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Supervisor - secondment - Booker Wholesale
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing exceptional customer service in your application. We want to see how you can bring that passion to our team and make a real difference!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Supervisor role. We love seeing candidates who take this extra step.
Highlight Your Team Management Skills: Since you'll be managing a team of over 40 colleagues, it’s crucial to showcase any previous experience you have in supervising or managing teams. Share examples of how you've successfully led a team in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Booker Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key principles of exceptional service and be ready to share examples from your past experiences. This role is all about engaging with customers, so showing your passion for providing top-notch service will definitely impress.
✨Show Off Your Team Management Skills
Since you'll be managing a team of over 40 colleagues, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led a team, resolved conflicts, or improved team performance. This will demonstrate that you're not just a good communicator but also an effective manager.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling customer complaints or managing team dynamics. Think through potential scenarios beforehand and outline how you would approach them. This shows that you're proactive and can think on your feet, which is vital in a fast-paced environment.
✨Understand the Business Centre Operations
Familiarise yourself with how a business centre operates, especially in the food wholesaling sector. Knowing about cash handling, payroll records, and order management will give you an edge. It shows that you're serious about the role and ready to hit the ground running.