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For Companies At a Glance
- Tasks: Lead a dynamic team and enhance customer service in a fast-paced environment.
- Company: Join Booker, the UK's top food wholesaler serving independent retailers and small businesses.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Why this job: Kickstart your career in food wholesaling with a supportive team and diverse opportunities.
- Qualifications: Passionate about customer service with some supervisory experience in retail.
- Other info: Be part of a vibrant management team and influence service quality directly.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About the role
This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
Role Responsibility
Ensuring that the team comply with legal standards and company procedures at all times.
Ensuring that your team are fully trained in cash handling to minimise losses
Controlling debt and recover overdue or failed payments from customers
Maintaining accurate and timely payroll records.
Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
Liaising with other department Supervisors to monitor orders for delivery
Managing a team of customer focused individuals throughout reception and checkout area
You will need
To be successful in this role your skills and experience will include:
Passionate about providing exceptional customer service
Flexible, adaptable and enjoys working with, as well as managing a team
An excellent communicator and have some experience in supervising or managing a team.
Practical experience in the retail trade
Whats in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About The Company
Be part of something special. Join our team at Booker.
Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim – improving choice, price and service for all our customers.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
Customer Service Supervisor employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarize yourself with the specific challenges and dynamics of managing a large team in a fast-paced environment. Understanding how to motivate and engage a diverse group of individuals will be crucial for your success.
✨Tip Number 2
Highlight your experience in customer service and team management during your interactions. Be prepared to share specific examples of how you've resolved customer issues or improved service quality in previous roles.
✨Tip Number 3
Network with current employees or others in the food wholesaling industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your passion for exceptional customer service by staying updated on industry trends and best practices. Showing that you are proactive about improving customer experiences can set you apart from other candidates.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and resolve customer issues effectively.
Craft a Strong Cover Letter: In your cover letter, express your passion for exceptional customer service and your adaptability in a fast-paced environment. Mention how your previous experiences align with the responsibilities of the Customer Service Supervisor role.
Showcase Relevant Skills: Emphasize skills such as communication, problem-solving, and team leadership in your application. Provide concrete examples of how you've successfully managed teams or improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Booker Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to satisfy a customer or resolve an issue.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Highlight any previous supervisory experience and how you motivated your team to achieve their goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle customer complaints or manage team conflicts, and explain how you approached these situations.
✨Understand the Company Culture
Research Booker and its values before the interview. Be ready to discuss how your personal values align with the company's mission and how you can contribute to their success in the food wholesaling industry.
