At a Glance
- Tasks: Assist customers and keep the store running smoothly in a fast-paced environment.
- Company: Join Booker Wholesale, a leading name in customer service.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Other info: Dynamic team environment with varied tasks and opportunities to shine.
- Why this job: Make a difference by helping customers find what they need every day.
- Qualifications: Must be 17 or older with a positive attitude and passion for service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Newcastle Upon Tyne, Tyne and Wear, NE6 3PH
Shift Hours: 30 hrs per week (MON, TUES, WED, SAT AND SUNDAY)
Salary: Competitive Salary & Benefits
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same.
We are a 5/7 day operation (check our website for specific opening times). We only recruit individuals who are aged 17 and over.
Customers are at the heart of everything we do. Our customers need to be back in their own business as quickly as possible having found what they need. We keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need.
- A can do attitude
- A passion for customer service
- Be willing to go the extra mile
- Always be there, on time and properly presented
Branch Assistant (Temp) - Booker Wholesale employer: Booker Group
Booker Group is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. With a strong focus on employee development, we offer numerous growth opportunities and benefits tailored to enhance your career in the dynamic food and drink wholesale sector. Working from our locations in Wellingborough, Eccles, or Watford, you'll be part of a team that values your contributions and empowers you to make a meaningful impact on product profitability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant (Temp) - Booker Wholesale
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Booker Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Booker Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Branch Assistant (Temp) - Booker Wholesale
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Booker Group.
How to prepare for a job interview at Booker Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Booker Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Booker Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
