At a Glance
- Tasks: Join our Customer Service team, handling calls and resolving customer queries.
- Company: Booker, the UK's leading food & drink wholesaler with a welcoming culture.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Gain valuable experience in customer service while making a real difference.
- Qualifications: No experience needed; just bring your communication skills and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
The following content displays a map of the job's location - Wellingborough.
What's in it for you:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, i.e. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role:
In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries, and issues.
You will be responsible for:
- Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard.
- Offering full customer service support to both caterers and retailers.
- Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively.
- Communicating clearly to customers, showing empathy and working to build a trusting relationship.
- Handling all types of customer and consumer queries via telephone (inbound and outbound), letters, and emails as required.
- Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met.
- Resolving queries where possible or if necessary, escalate issues to appropriate departments.
- Escalating issues to the CST Manager, if appropriate action is not taken.
You will need:
To be successful in this role your skills and qualifications will include:
- Previous experience within a contact or call centre environment would be highly regarded but not essential and full training will be provided.
- Excellent communication skills with the ability to remain calm in stressful situations.
- Ability to plan, prioritise and approach each issue in a structured manner.
- Ability to take ownership of problems through resolutions.
About The Company:
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Customer Service Operator - 6 month contract in Wellingborough employer: Booker Group plc
At Booker, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. Our employees enjoy a comprehensive benefits package, including discounts at Tesco, a retirement savings plan, and health and wellbeing resources, all while working in a dynamic environment in Wellingborough. With opportunities for career growth and flexible working arrangements, we are committed to helping our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator - 6 month contract in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about how you can demonstrate your communication skills and ability to stay calm under pressure. We want you to shine!
✨Tip Number 3
Be yourself! During the interview, let your personality come through. Show your enthusiasm for the role and how you can contribute to the team. Remember, they’re looking for someone who fits in with their culture as much as your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Service Operator - 6 month contract in Wellingborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Customer Service Operator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since this role is all about customer interaction, let your communication skills shine through in your written application. Be clear, concise, and friendly – just like you would be with a customer!
Highlight Relevant Experience:Even if you haven't worked in a call centre before, think about any customer service experience you've had. Share specific examples of how you've handled queries or resolved issues to demonstrate your ability to take ownership.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at Booker!
How to prepare for a job interview at Booker Group plc
✨Know the Company
Before your interview, take some time to research Booker. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Customer Scenarios
Since this role involves handling customer queries, think of common scenarios you might face. Practice how you would respond to difficult customers or resolve issues. This will prepare you for situational questions during the interview.
✨Showcase Your Communication Skills
Excellent communication is key for a Customer Service Operator. During the interview, demonstrate your ability to communicate clearly and empathetically. Use examples from past experiences where you successfully resolved customer issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and thinking about how you can contribute to the team.
