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- Tasks: Lead a dynamic team of 40+ to deliver outstanding customer service.
- Company: Join Booker Group plc, a leader in the retail industry.
- Benefits: Flexible working hours and support for diverse needs.
- Other info: Great opportunity for career growth in a supportive workplace.
- Why this job: Make a real difference in a fast-paced environment while developing your leadership skills.
- Qualifications: Passion for service, team management experience, and retail background.
The predicted salary is between 30000 - 40000 £ per year.
Booker Group plc in Oban seeks a Duty Manager to lead a team in their Business Centre. This role provides a fast-paced environment where you'll interact with customers and manage a team of over 40 colleagues.
Responsibilities include:
- Ensuring compliance with company standards
- Training staff in cash handling
- Resolving customer issues
Ideal candidates will have a passion for exceptional service, experience in team management, and practical retail experience. At Booker, flexibility and support for diverse needs are prioritized.
Supervisor: Lead 40+ Team to Service Excellence employer: Booker Group plc
Contact Detail:
Booker Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor: Lead 40+ Team to Service Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on opportunities at Booker Group or similar companies.
✨Tip Number 2
Prepare for the interview by researching common questions for team management roles. Think about your past experiences leading teams and how you can showcase your passion for exceptional service during the chat.
✨Tip Number 3
Practice makes perfect! Grab a friend and do some mock interviews. This will help you feel more confident when discussing your experience in cash handling and resolving customer issues.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and show us why you're the perfect fit for leading a team at Booker Group.
We think you need these skills to ace Supervisor: Lead 40+ Team to Service Excellence
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've motivated others and driven them towards service excellence.
Customer Service is Key: Since this role is all about interacting with customers, share specific examples of how you've gone above and beyond to resolve customer issues. We love hearing about your passion for exceptional service!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Booker Group plc
✨Know the Company Inside Out
Before your interview, make sure you research Booker Group plc thoroughly. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Since the role involves leading a team of over 40 colleagues, be prepared to discuss your previous experiences in team management. Share specific examples of how you've motivated your team, handled conflicts, or improved service standards in past roles.
✨Prepare for Customer Scenarios
Expect questions about customer service situations. Think of times when you resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Flexibility and Support
Booker values flexibility and support for diverse needs, so be ready to discuss how you can contribute to this environment. Share any experiences where you've adapted to meet the needs of your team or customers, highlighting your commitment to inclusivity.