At a Glance
- Tasks: Deliver top-notch customer service and keep our shelves stocked and ready.
- Company: Join Booker, the UK's leading food and drink wholesaler with a vibrant team culture.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: We welcome all applicants and offer an inclusive recruitment process.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Passion for customer service and a can-do attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and is willing to go the extra mile for our customers. Working as part of a team in a dynamic, fast-paced environment where no two days are the same. We are a 5/7 day operation. You will be responsible for ensuring customers are at the heart of everything we do: keeping shelves full, providing speed of service through the tills, welcoming customers, and ensuring accurate deliveries.
You must have a can-do attitude, passion for customer service, willingness to go the extra mile, be punctual and properly presented.
Responsibilities
- Deliver excellent customer service and ensure customers can quickly find what they need.
- Maintain shelves and stock levels.
- Provide speedy service through the tills.
- Greet customers and bid farewell, or manage deliveries accurately.
- Be available for the full shift and present yourself professionally.
- Follow operational procedures and uphold safety standards.
Qualifications
- Passion for customer service.
- Strong communication skills.
- Can-do attitude and willingness to go the extra mile.
- Reliable and punctual.
- Residing in the UK and aged 18 or over (for early shift roles).
Benefits
- Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, and further discounts at Tesco Cafe and F&F.
- 10% off pay monthly and SIM only deals with Tesco Mobile.
- Up to 30% off car, pet and home insurance at Tesco Bank.
- Free eye test when you spend £50 or more and 30% off on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- Access to a discounts website and a cycle-to-work scheme.
- Share scheme after 3 months service.
- Retirement savings plan (pension) – match up to 5% of contributions.
- Life Assurance – up to three times annual pay.
- Health and wellbeing support, 24/7 Employee Assistance Programme and Virtual GP.
- Great holiday package.
Booker is a Disability Confident Committed employer and welcomes all applicants, regardless of background. We provide a fully inclusive and accessible recruitment process. Availability may vary by role; some positions may close earlier than the advertised end date if a high volume of applicants is received.
Branch Assistant in St Helens employer: Booker Group plc
Booker is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those passionate about customer service. With a range of benefits including discounts at major retailers, health support, and a commitment to inclusivity, employees can thrive in a dynamic environment where their contributions are valued. The opportunity for personal growth and development within the UK's leading food and drink wholesaler ensures that every team member can go the extra mile while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in St Helens
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booker Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booker Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in St Helens
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booker Group plc:Your cover letter is your chance to shine! Tell us why you want to work at Booker Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booker Group plc!
How to prepare for a job interview at Booker Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
