At a Glance
- Tasks: Join us as a Picker, ensuring customers get what they need with speed and efficiency.
- Company: Be part of a dynamic store that values customer satisfaction and teamwork.
- Benefits: Enjoy flexible hours, competitive pay, and a fun work environment.
- Other info: No two days are the same; embrace the excitement of a fast-paced retail environment.
- Why this job: Experience variety in your day-to-day tasks while making a real impact on customer happiness.
- Qualifications: A positive attitude and a passion for excellent customer service are essential.
Ffordd Pentre Chester Rd East, Queensferry Deeside
Closing Date: 01/06/2026
Job Category: Branch Assistant
Dept/Region: Region 8
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through‑out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can‑do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
You will be responsible for
Responsible for the accurate picking and dispatch of goods by picking against a hand‑held terminal and advising Manager of any differences.
Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
Being polite when dealing with delivery staff and responding appropriately to queries and complaints, referring any complex situations to someone who can help.
You will need
A can‑do attitude and feel comfortable working to meet designated pick rates.
A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
Always be there, on time and properly presented.
About The Company
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
Picker employer: Booker Group plc
Join our dynamic team as a Picker, where every day brings new challenges and opportunities to excel in customer service. Our supportive work culture fosters growth and development, ensuring you have the tools and training needed to thrive in your role. With a focus on teamwork and a commitment to exceeding customer expectations, we offer a rewarding environment that values your contributions and encourages you to go the extra mile.
StudySmarter Expert Advice🤫
We think this is how you could land Picker
✨Tip Number 1
Familiarise yourself with the store layout and product locations. This will not only help you pick items more efficiently but also demonstrate your commitment to understanding the role during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with our team. Whether it's during a phone call or an informal chat, being friendly and approachable can make a lasting impression.
✨Tip Number 3
Be prepared to discuss examples of how you've gone the extra mile for customers in previous roles. This will highlight your passion for customer service and align with our values at StudySmarter.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing experiences where you've met tight deadlines or targets. This is crucial for the Picker role, and showing that you thrive in such environments will set you apart.
We think you need these skills to ace Picker
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Picker position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've gone the extra mile for customers in previous roles, as this is crucial for the Picker position.
Highlight Relevant Experience:If you have experience in retail, logistics, or any role that involves picking and dispatching goods, make sure to detail this in your application. Use bullet points to clearly outline your achievements and responsibilities.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is important for the Picker role.
How to prepare for a job interview at Booker Group plc
✨Show Your Can-Do Attitude
During the interview, make sure to express your enthusiasm for the role and your willingness to tackle any challenges that come your way. Share examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you provided excellent customer service. Highlight how you handled difficult situations or complaints, and emphasise your ability to remain polite and professional under pressure.
✨Familiarise Yourself with Stock Management
Since the role involves picking and dispatching goods, it’s beneficial to understand basic stock management principles. Be ready to talk about any relevant experience you have with inventory systems or handling deliveries.
✨Dress Appropriately and Be Punctual
First impressions matter! Make sure to dress smartly for the interview and arrive on time. This shows that you respect the opportunity and are serious about the position.
