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For Companies At a Glance
- Tasks: Support the Customer Service Supervisor and ensure exceptional customer experiences.
- Company: Join Booker, a vibrant workplace with a focus on career growth.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Diverse and inclusive environment where everyone is welcome.
- Why this job: Be at the heart of customer service and make a real impact every day.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
Location: Woodston Ind. Est. Morley Way, Shrewsbury Avenue, Woodston Peterborough.
Job Category: Branch Assistant.
What's in it for you
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Café and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
You will support the Customer Service Supervisor to ensure that our customers’ needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices at our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
You will be responsible for:
- Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
- Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
- Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
You will need
- An ability to lead from the front and be able to prioritise your workload.
- Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
- Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
- A good eye for detail as you will be involved with various administrative duties.
Diversity & Inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
Employment Age and Application Policy
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Front of House Co-ordinator in Peterborough employer: Booker Group plc
Contact Detail:
Booker Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator in Peterborough
✨Tip Number 1
Get to know the company! Research Booker and understand their values, especially around customer service and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Booker. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that demonstrate your skills and how you can contribute to the team at Booker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to join the Booker family. Good luck!
We think you need these skills to ace Front of House Co-ordinator in Peterborough
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring energy to our team.
Tailor Your Application: Make sure to tailor your application to the Front of House Co-ordinator role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to lead and your attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for us. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our fantastic team at Booker.
How to prepare for a job interview at Booker Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Co-ordinator role. Familiarise yourself with the key responsibilities, like supporting the Customer Service Supervisor and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and other team members, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Highlight Your Attention to Detail
The job requires a good eye for detail, especially when managing customer accounts and administrative tasks. Be ready to discuss specific instances where your attention to detail made a difference, whether it was catching an error or improving a process. This will show that you can meet the demands of the role.
✨Express Your Passion for Customer Service
Booker values a dynamic approach to customer service, so make sure to convey your passion for helping customers. Share stories that illustrate your commitment to providing excellent service and how you’ve gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers.