At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and operational efficiency.
- Company: Join Booker, the UK's leading food & drink wholesaler with a vibrant culture.
- Benefits: Enjoy discounts at Tesco, health support, and a great holiday package.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven team management experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Booker is the UK's leading food & drink wholesaler. In this role you will work seamlessly with the morning, twilight and night delivery managers to support the area manager and ensure that the service from your delivery hub is best in class.
Responsibilities
- Ensure the department is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to customers.
- Manage all replenishment activity accurately, including space checks, direct deliveries and timely booking‑in.
- Investigate all ISOS (In Stock Off Sale) items thoroughly.
- Train colleagues in milk and bread ordering to meet all orders.
- Oversee Stock Control functions to ensure accurate completion.
- Investigate and resolve credit issues in a timely manner.
- Live customer‑service standards in the branch and lead the Customer Service team to serve all customers quickly, professionally, accurately and without delay.
- Manage Click & Collect operations effectively.
- Ensure butchery tasks comply with Booker BE THE BEST AT policies and that customer orders are accurate and ready on time.
- Complete and record diary tasks as required.
- Conduct effective security checks.
- Support new colleagues during induction.
- Maintain a clean, tidy and safe working environment for all colleagues.
- Lead by example, role‑model the Booker Code of Business Conduct and Win Together behaviours.
- Build and maintain good internal and external working relationships.
- Ensure compliance with company policies, procedures and mandatory training.
- Support a Health, Safe and Legal culture and champion Diversity and Inclusion, ensuring everyone is welcome.
Qualifications
- Team management track record.
- Strong team player.
- Excellent communication skills.
- Excellent problem‑solving skills.
- Great understanding of customer needs.
- Experience within a delivered operation is preferred.
- Great coaching skills.
- Proven track record for holding people accountable and delivering great standards.
- Ability to spot and nurture talent.
- Ability to multi‑task, prioritise and delegate appropriately.
Diversity & Inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a Disability Confident Committed employer and we provide a fully inclusive and accessible recruitment process.
Legal Requirements
We can only accept candidates over the age of 18 if the role requires working before 6:15am or after 9:45pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. Some roles may close earlier than the advertised end date if we receive a high volume of applicants.
Benefits
- Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months’ service, a Tesco colleague discount card with 10% (increasing to 15%) off most purchases at Tesco for a 4‑day period after every four‑weekly payday, ie. thirteen times a year.
- 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco Bank.
- Free eye test when you spend £50 or more.
- You can save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- Exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months' service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – you are covered for death in service life cover up to three times annual pay.
- Health and wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
Branch Manager in Nuneaton employer: Booker Group plc
Booker is an exceptional employer, offering a vibrant work culture that prioritises health, safety, and inclusivity. With comprehensive benefits including discounts at Tesco, a robust retirement savings plan, and extensive health and wellbeing support, employees are empowered to thrive both personally and professionally. The opportunity for growth within the company, alongside a commitment to diversity and inclusion, makes Booker a rewarding place to build a meaningful career in the food and drink wholesale industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Nuneaton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Booker Group plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Booker Group plc!
We think you need these skills to ace Branch Manager in Nuneaton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Booker Group plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Booker Group plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Booker Group plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Booker Group plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
