Technical Business Analyst - Web in London

Responsibilities

• Analyse business requirements and translate them into clear functional and technical specifications.
• Break down complex initiatives into manageable features, tasks, and sub-tasks.
• Lead on data schema analysis, integration work, and technical documentation.
• Partner with operational and technical teams to ensure solutions are feasible, tested, and supported effectively.
• Work closely with business stakeholders and product teams to gather, refine, and document detailed requirements.
• Present solution designs and secure stakeholder alignment and buy-in.
• Lead and coordinate the technical implementation of multiple projects simultaneously.
• Support the creation of project plans, timelines, and deliverables alongside project and engineering teams.
• Monitor progress, identify risks early, and put mitigation strategies in place.
• Produce high-quality documentation across all phases of solution development, including design, testing, and delivery.
• Map processes, customer journeys, data flows, and system interactions.
• Create and maintain reports that track project status, performance metrics, and solution impact.
• Identify areas for process improvement and recommend changes to optimise system performance.
• Maintain the backlog, assess bug impact, and prioritise fixes.
• Contribute to post-implementation reviews to evaluate success and identify enhancements.

Qualifications

• A strong technical background with experience in solution analysis, design, and implementation.
• Proven experience leading technical implementations and managing technology projects from concept to completion.
• Experience supporting acceptance testing, integration testing, and project planning.
• Excellent communication skills, with the ability to clearly explain requirements to technical and non-technical colleagues.
• Experience writing user stories and identifying measurable business benefits.
• Strong technical documentation capability, including reviewing and writing documentation for developers and specialists.
• Strong analytical and problem-solving skills, with the ability to assess and prioritise issues and UI improvements.
• Ability to facilitate workshops and collaborative sessions, bringing people together to define solutions.
• Knowledge of SEO and web best practices.

Company & Role Overview

If you’re excited to contribute to a rapidly growing digital platform, solve meaningful problems, and work in an inclusive, collaborative environment, we’d be delighted to hear from you. At Booker and Tesco, we’re committed to building digital experiences that make things easier for every customer—and we welcome everyone to be part of that mission. As a Technical Business Analyst within Booker Technology, you’ll work in the Online Shopping team to deliver secure, reliable, and customer-focused digital solutions across our websites and mobile apps. You’ll play a key role in shaping digital enhancements, breaking down complex problems, analysing bugs and data, and building solutions that improve customer satisfaction and support business goals. You’ll be joining a high-growth area: Booker.co.uk is the fastest-growing wholesale online platform in the UK, generating £3.5 billion annually, with expectations to exceed £4 billion within the next two years. Around 3 million users rely on our platform—and that number is rising. Our ambition is to create an effortless and engaging shopping journey for every Booker customer, on desktop, mobile web, or the app. Booker is the UK’s leading food & drink wholesaler. We serve independent retailers, caterers and small businesses from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations across the UK. Diversity, equity and inclusion (DEI) is important to Booker; we want everyone to feel represented and able to be themselves at work. In short, we’re a place where Everyone’s Welcome. We offer a competitive benefits package and opportunities for career growth.

Benefits

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day; 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, with further deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco Bank. Terms and conditions apply.
• Free eye test when you spend £50 or more; 30% off glasses, prescription sunglasses and contact lenses when you spend £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• Access to discounted deals on an employee savings site and cycle to work scheme.
• After 3 months service, eligibility to join the Save As You Earn share scheme.
• Retirement savings plan (pension) with employer contribution matching up to 5%.
• Life Assurance - death in service cover up to three times annual pay.
• Health and Wellbeing support, including 24/7 Employee Assistance Programme and Virtual GP.
• A competitive holiday package.