At a Glance
- Tasks: Lead a dynamic team and enhance customer service in a fast-paced environment.
- Company: Join a leading food wholesaler with a vibrant culture.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Flexible hours and excellent growth opportunities await you!
- Why this job: Kickstart your career in food wholesaling while making a real impact.
- Qualifications: Passionate about customer service with some supervisory experience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues, you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
You will be responsible for:
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recovering overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer-focused individuals throughout reception and checkout area.
You will need:
To be successful in this role your skills and experience will include:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- Exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Customer Service Supervisor & Duty Manager in London employer: Booker Group plc
Join a dynamic team at our Business Centre, where you'll not only lead a passionate group of over 40 colleagues but also play a pivotal role in shaping exceptional customer experiences. With a strong focus on employee growth, we offer extensive benefits including discounts at Tesco, a robust retirement savings plan, and health and wellbeing support, all within a vibrant work culture that values adaptability and teamwork. This is an excellent opportunity to kick start your career in Food Wholesaling while enjoying a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor & Duty Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Supervisor & Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing exceptional customer service in your application. We want to see how you can bring that passion to our vibrant customer base!
Tailor Your Experience:When detailing your experience, focus on your supervisory or management roles. We love seeing practical examples of how you've led a team and handled customer issues effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Booker Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Supervisor & Duty Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing a team and ensuring compliance with legal standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As you'll be managing a team of over 40 colleagues, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led a team in the past, resolved conflicts, or improved customer service. This will show that you're not just a good fit for the role but also ready to take on the challenges it presents.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and improving service. Think of specific situations where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and your passion for exceptional customer service, which is vital for this position.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. Engaging with the interviewers not only shows your interest but also helps you assess if the company is the right fit for you.
