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- Tasks: Support the Customer Service Supervisor and ensure exceptional customer experiences daily.
- Company: Join a dynamic team focused on delivering top-notch service in a vibrant retail environment.
- Benefits: Enjoy a fulfilling role with opportunities for growth and development in customer service.
- Why this job: Be at the heart of customer satisfaction and make a real impact every day.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service are essential.
- Other info: No two days are the same; embrace variety and excitement in your work!
The predicted salary is between 28800 - 43200 £ per year.
You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
An ability to lead from the front and be able to prioritise your workload.
Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
A good eye for detail as you will be involved with various administrative duties.
Front of House Co-ordinator employer: Booker Group plc
Contact Detail:
Booker Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Highlight your ability to multitask and prioritize effectively. Since no two days are the same, providing examples of how you've successfully managed various responsibilities in a fast-paced environment will set you apart.
✨Tip Number 3
Emphasize your attention to detail, especially when discussing administrative tasks. Mention any experience you have with maintaining accurate records or managing customer accounts to show that you can handle the due diligence required for this role.
✨Tip Number 4
Demonstrate your leadership skills by sharing instances where you've taken charge in a team setting. Whether it's leading a project or stepping up in the absence of a supervisor, showing that you can lead from the front will be crucial.
We think you need these skills to ace Front of House Co-ordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front of House Co-ordinator position. Highlight key responsibilities and required skills, such as customer service experience and attention to detail, to tailor your application.
Craft a Tailored CV: When writing your CV, emphasize your relevant experience in customer service and any leadership roles you've held. Use specific examples that demonstrate your ability to provide fast and efficient service, as well as your attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer satisfaction and your ability to lead a team. Mention how you can contribute to creating a positive customer experience and support the Customer Service Supervisor effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application reflects your best self.
How to prepare for a job interview at Booker Group plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Attention to Detail
Since the role requires accuracy in managing customer accounts, be prepared to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to stay organized.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully communicated with customers and team members in previous positions.
✨Prepare for Dynamic Situations
The job involves a variety of tasks and no two days are the same. Think of instances where you adapted quickly to changing situations and how you managed your workload effectively.
