Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Service Supervisor and ensure exceptional customer experiences.
- Company: Join Booker, a vibrant workplace with a focus on career growth.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Diverse and inclusive environment where everyone is welcome.
- Why this job: Be at the heart of customer service and make a real impact every day.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
Location: Woodston Ind. Est. Morley Way, Shrewsbury Avenue, Woodston Peterborough.
Job Category: Branch Assistant.
What's in it for you
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Café and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
You will support the Customer Service Supervisor to ensure that our customers’ needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices at our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
You will be responsible for:
- Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
- Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
- Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
You will need
- An ability to lead from the front and be able to prioritise your workload.
- Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
- Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
- A good eye for detail as you will be involved with various administrative duties.
Diversity & Inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
Employment Age and Application Policy
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Front of House Co-ordinator employer: Booker Group plc
Contact Detail:
Booker Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator
✨Tip Number 1
Get to know the company! Research Booker and understand their values, especially around customer service and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and other team members, being able to express yourself clearly and confidently is key. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show your passion for customer satisfaction! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you have the energy and drive they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Booker team. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Co-ordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House Co-ordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Booker Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Co-ordinator role. Familiarise yourself with the key responsibilities, like supporting the Customer Service Supervisor and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves dealing with customers and other team members, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully communicated or resolved issues. This will demonstrate your ability to lead and prioritise effectively.
✨Demonstrate Your Passion for Customer Service
Prepare to discuss what excellent customer service means to you. Share specific instances where you've gone above and beyond for a customer. This will highlight your energy and drive, which are crucial for delivering fast and efficient service in this role.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle various scenarios, such as dealing with a difficult customer or managing multiple tasks at once. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills effectively.