At a Glance
- Tasks: Lead a dynamic team and enhance customer service in a fast-paced environment.
- Company: Join a leading food wholesaler with a vibrant culture.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Flexible hours and excellent growth opportunities await you!
- Why this job: Kickstart your career in a supportive team while making a real impact.
- Qualifications: Passion for customer service and some experience in team management.
The predicted salary is between 30000 - 40000 £ per year.
About the role This role will put you at the forefront of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
You will be responsible for:
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recover overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer focused individuals throughout reception and checkout area.
You will need:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
Benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- Exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Customer Service Supervisor & Duty Manager employer: Booker Group plc
Join a dynamic team at our Business Centre, where you'll not only lead a passionate group of over 40 colleagues but also play a pivotal role in shaping exceptional customer experiences. With a strong focus on employee growth, we offer extensive benefits including discounts at Tesco, a robust pension plan, and health support resources, all within a vibrant work culture that values teamwork and adaptability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor & Duty Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate your ability to engage with customers and manage a team. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Supervisor & Duty Manager
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for exceptional customer service in your application. We want to see how you can bring that enthusiasm to our team and make a real difference in our vibrant Business Centre.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to reflect the skills and experience mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Booker Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Supervisor & Duty Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing a team and ensuring compliance with legal standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As you'll be managing a team of over 40 colleagues, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led a team in the past, resolved conflicts, or improved customer service. This will show that you're not just a good fit for the role but also ready to take on the challenges it presents.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and improving service. Think of specific situations where you've turned a negative experience into a positive one. This will demonstrate your problem-solving skills and your passion for exceptional customer service, which is vital for this position.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. Engaging with the interviewers shows your interest in the position and helps you assess if the company is the right fit for you.
