At a Glance
- Tasks: Pick and dispatch goods while ensuring excellent customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler with a diverse culture.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: A can-do attitude and passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Closing Date: 08/06/2026
Job Category: Branch Assistant
Dept/Region: Region 8
Business Area: Booker Wholesale
What's in it for you:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role:
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can‑do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
You will be responsible for:
- The accurate picking and dispatch of goods by picking against a handheld terminal and advising Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
- Providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You will need:
- A can‑do attitude and feel comfortable working to meet designated pick rates.
- A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
- Always be there, on time and properly presented.
About The Company:
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
Picker in Cardiff employer: Booker Group plc
At Booker, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Picker role not only provides competitive benefits such as discounts at Tesco and a robust retirement savings plan, but also fosters personal growth through flexible working options and a supportive environment. Join us in our mission to exceed customer expectations while enjoying a rewarding career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Picker in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your can-do attitude and customer service skills align with what Booker is looking for. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, and being well-presented shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Picker in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Picker role. Highlight any previous customer service experience or roles where you've had to work efficiently under pressure.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your can-do attitude. Let us know why you want to join Booker and how you can contribute to our team.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Booker Group plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Picker at Booker entails. Familiarise yourself with the responsibilities like picking deliveries, checking quality, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about exceeding customer needs, be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where your can-do attitude made a difference. This will demonstrate that you’re a great fit for their team.
✨Dress the Part
First impressions matter! Make sure you arrive on time and dressed appropriately for the interview. While it’s a warehouse role, looking neat and presentable shows that you take the opportunity seriously and respect the company’s values.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the company’s success.
