At a Glance
- Tasks: Support the Customer Service Supervisor and ensure exceptional customer experiences.
- Company: Join Booker, the UK's leading food & drink wholesaler with a welcoming culture.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Be at the heart of customer service and make a real impact every day.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 24165 - 29535 £ per year.
The following content displays a map of the jobs location - Moulsecoomb Way Brighton
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About the role
You will support the Customer Service Supervisor toensure that our customers needs are exceeded at all times.
You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments.
No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
You will be responsible for
Supporting the Customer Service Supervisor in their duties.
This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.
You will need
An ability to lead from the front and be able to prioritise your workload.
Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
A good eye for detail as you will be involved with various administrative duties.
About The Company
Booker is the UK's leading food & drink wholesaler.
We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.
In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us.
That’s why at Booker and Best, we always welcome conversations about flexible working.
Some people are at the start of their careers; some want the freedom to do the things they love.
Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else.
So, talk to us throughout your application about how we may be able to support you.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.
We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
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Front of House Co-ordinator in Brighton employer: Booker Group plc
Booker Group plc is an excellent employer, offering a supportive work culture that values flexibility and teamwork. As a Part-Time Store Picker & Dispatch Specialist in Glasgow, you'll enjoy a variety of responsibilities while being part of a dedicated team that prioritises customer service and employee growth opportunities. With a focus on work-life balance and a commitment to delivering exceptional service, Booker provides a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Co-ordinator in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booker Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booker Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Co-ordinator in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booker Group plc:Your cover letter is your chance to shine! Tell us why you want to work at Booker Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booker Group plc!
How to prepare for a job interview at Booker Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
