Customer Service & Administration Assistant - Venus, Eccles in Manchester

What's in it for you:

• Employee discounts after 4 weeks, such as:
• A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year.
• 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Access to the Reward Gateway employee benefits platform, offering a range of retail discounts, cashback offers and wellbeing resources.
• After 3 months: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.

About the role:

We are looking for a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This is a varied role that combines general administration, customer service, order processing and stock support. You will play an important part in ensuring orders are processed accurately and efficiently, customers receive clear and helpful communication, and our internal processes run smoothly. Full training will be provided, so previous experience in every aspect of the role is not essential.

You will be responsible for:

• Review and overcheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders and adjust or improve the process where necessary.
• Assist with investigating and resolving stock discrepancies, working with the relevant internal teams where required.
• Book goods in accurately using the internal system.
• Monitor stock availability and contact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer orders accurately and efficiently.
• Complete and maintain returns documentation and ensure returned goods are processed correctly.
• Contact customers by telephone to deal with queries, provide updates and assist with any issues relating to their orders.
• Respond to and assist with internal queries from colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.

You will need:

• Highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Comfortable checking information and questioning anything that doesn’t look right.
• A good team player who is happy to assist colleagues when needed.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

About The Company:

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.