Company Description
BookedSolid provides a complete AI phone receptionist solution tailored to healthcare organizations, streamlining patient communications and front‑desk workflows. The platform automates appointment scheduling, reminders, and payment processes to reduce administrative burden and improve patient experience. By integrating intelligent automation with existing systems, BookedSolid helps healthcare teams operate more efficiently and respond to patients more quickly. The company focuses on building reliable, easy‑to‑use tools that support both clinical and administrative staff. Team members work on technology that directly impacts how patients access care and how healthcare providers manage daily operations.
Role Description
The Customer Support Engineer - Graduate role is a full-time, on‑site position based in the London Area, United Kingdom. In this role, you will respond to customer inquiries, provide technical support, and resolve issues related to BookedSolid’s AI phone receptionist solution. You will troubleshoot configuration and integration problems, guide users through product features, and elevate complex technical issues to senior engineering teams when needed. Day-to-day work includes monitoring support queues, documenting solutions, updating knowledge bases, and collaborating with product and engineering to improve system reliability and user experience. You will also assist with occasional field service activities, such as supporting deployments, training users, and gathering feedback from healthcare customers to help refine the product.
Qualifications
- Strong customer‑facing skills, including Customer Support and Communication abilities.
- Technical problem‑solving capabilities, including Troubleshooting and Technical Support skills.
- Ability to support on‑site activities and deployments through Field Service experience or interest.
- Basic understanding of software, cloud‑based systems, or telephony solutions; familiarity with healthcare workflows is a plus.
- Comfort working in a fast‑paced environment, with attention to detail and clear documentation practices.
- Bachelor’s degree in a technical, engineering, or related discipline, or equivalent practical experience.
- Willingness to learn new tools and technologies, with a proactive and collaborative approach to problem solving.
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Customer Support Engineer - Graduate in London employer: BookedSolid
At BookedSolid, we pride ourselves on being an exceptional employer, especially for those passionate about customer support in the tech industry. Our London-based team enjoys a vibrant work culture that fosters collaboration and innovation, with ample opportunities for personal and professional growth as we expand our reach across the allied health sector. With hybrid working options and equity shares as part of our compensation package, we ensure that our employees are not only valued but also invested in the success of our mission to enhance patient care.
