At a Glance
- Tasks: Support customers with onboarding, troubleshooting, and keeping them informed about updates.
- Company: Join BookedSolid, an innovative AI communication platform transforming healthcare.
- Benefits: Competitive salary, equity shares, and hybrid working options.
- Other info: Dynamic startup environment with opportunities for personal and professional growth.
- Why this job: Be part of a pivotal growth phase and make a real impact in healthcare.
- Qualifications: 1-2 years experience in tech support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Booked Solid is an AI communication platform for allied health, focused on streamlining the administration bottleneck for clinics and clinicians across the UK, EU, Australia and New Zealand.
Founded in late 2024, our mission is to revolutionise communication and front desk accessibility for patients across the allied health sector, so that organisations can focus on using human resources to deliver the best care possible.
Over 1500 healthcare professionals across the world, from small clinics all the way to large healthcare groups, use Booked Solid every day, keeping their patients connected 24/7 through calls, SMS and website chat.
We\'re now entering a new phase of growth and are looking to expand our London based team to support our growing customer base.
The Customer Support Engineer Role
Your role as a customer support engineer is to keep customers informed, updated and happy, every step of the way.
From giving product tours and assisting with onboarding, all the way to troubleshooting and notifying customers of any updates.
You\'ll own the whole process from start to finish.
You\'ll be sitting in between the customer and product development, passing information across and translating it from technical developer language into something that makes sense to the customer, allowing us to keep moving as a business at the speed we like to!
- Your Day To Day
- Communicating with a wide range of customers to assist with onboarding and support requests over email and phone.
- Leading demo calls and setup calls where necessary for potential and onboarding customers.
- Understanding the product in detail to accurately troubleshoot and keep customers updated quickly.
- Manage support tickets to ensure that bugs and custom requests are chronologically logged and kept up to date through the entire cycle.
- Work closely with product development to keep track of bug fixes and deployments to the codebase, ensuring customers are informed every step of the way.
- Understand the product and track recurring feedback and/or bugs from customers in order to suggest improvements to product development.
- What We\'re Looking For
- 1–2 years minimum of experience as a support engineer in a tech company.
- Someone who enjoys the fast paced environment of an early stage startup.
- Strong communication skills, particularly over email and phone, whilst balancing technical accuracy with friendliness and easy to understand language.
- High standard of problem solving skills in order to diagnose customer issues and understand whether they relate to account configuration, setup or a codebase error.
- Someone who has an understanding of web development and technologies.
- Other Perks
- A slice of the pie
- On top of salary, you\'ll get a share of the Booked Solid equity as growth begins to reach new heights.
- Pivotal stage of growth
- You\'ll be joining Booked Solid at a key point in our journey, as we deliver value to a growing number of organisations around the world.
- Hybrid working
- Flexibility around your working environment, with just 2 days a week required with the team.
- #J-18808-Ljbffr
Customer Support Engineer employer: BookedSolid
At BookedSolid, we pride ourselves on being an exceptional employer, especially for those passionate about customer support in the tech industry. Our London-based team enjoys a vibrant work culture that fosters collaboration and innovation, with ample opportunities for personal and professional growth as we expand our reach across the allied health sector. With hybrid working options and equity shares as part of our compensation package, we ensure that our employees are not only valued but also invested in the success of our mission to enhance patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BookedSolid. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BookedSolid before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BookedSolid:Your cover letter is your chance to shine! Tell us why you want to work at BookedSolid specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BookedSolid!
How to prepare for a job interview at BookedSolid
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
