At a Glance
- Tasks: Manage onboarding projects for clients, ensuring a smooth and efficient experience.
- Company: Join a dynamic team focused on client success and continuous improvement.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
- Why this job: Make a real impact by enhancing client experiences and streamlining processes.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Onboarding Manager
The Role
The Onboarding Manager is responsible for delivering a smooth, efficient onboarding experience for Small, Medium, and Growth clients. You will manage multiple onboarding projects, ensuring clients are set up quickly, accurately, and in line with standard processes.
This role is hands-on and client-facing, focused on execution, coordination, and continuous improvement of onboarding workflows. You will work closely with Sales, Support, and Operations to ensure a consistent and positive customer experience from contract through to go-live.
The ideal candidate is highly organised, detail-oriented, and proactive, with a strong focus on delivering excellent service and improving processes.
Key Objectives of the Role
· Deliver consistent, timely, and high-quality onboarding for all clients.
· Follow and maintain standardised onboarding processes to ensure efficiency and scalability.
· Support smooth client go-lives and early-stage adoption.
· Monitor onboarding progress and highlight any risks or delays.
· Identify opportunities to improve onboarding workflows and client experience.
· Collaborate effectively with internal teams to ensure alignment and clear communication.
Responsibilities
Client Onboarding Delivery
· Manage onboarding for Small, Medium, and Growth clients from kickoff to go-live.
· Guide clients through setup, ensuring accuracy and completeness.
· Follow structured onboarding workflows and timelines.
· Act as the main point of contact during onboarding, providing clear communication and updates.
· Ensure a smooth transition from onboarding to ongoing account management or support.
Process & Workflow Management
· Adhere to standard onboarding processes to ensure consistency and efficiency.
· Track onboarding progress, flagging delays or issues early.
· Maintain accurate records of onboarding activities and client status.
· Contribute to improving onboarding documentation and internal guides.
Client Experience & Support
· Build strong relationships with clients during onboarding.
· Ensure clients understand the platform/product and are set up for success.
· Address client queries or coordinate with support teams where needed.
· Monitor early client engagement and highlight any risks to adoption.
Cross-Functional Collaboration
· Work closely with Sales to align on onboarding timelines and client expectations.
· Coordinate with Technical Support and Account Management for seamless handovers.
Provide feedback to Operations on recurring issues or process improvements.
Skills & Attributes
· Strong organisational skills with the ability to manage multiple onboarding projects.
· Excellent communication skills, both written and verbal.
· Detail-oriented with a focus on accuracy and quality.
· Proactive and solution-focused mindset.
· Ability to follow structured processes while adapting to client needs where necessary.
· Collaborative team player who works well across departments
· Demonstrates a strong work ethic, with a readiness to roll up their sleeves and get involved in day-to-day delivery
Reporting & Development
· Reports to the Operations Director.
· Provides regular updates on onboarding progress and any risks or challenges.
· Contributes to ongoing improvements in onboarding processes and client experience.
· Accountable for delivering efficient, high-quality onboarding and ensuring clients are successfully set up for long-term success.
This job description is not exhaustive. The employee may be required to undertake additional duties within their skillset and capability as reasonably requested by their manager to support the needs of the business.
Pay: £35,000.00-£45,000.00 per year
Work Location: Hybrid remote in London EC4A 2DQ
Manager (Hybrid & flexible working) in City of London employer: Booked it
Booked it is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Greater London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a hybrid work model that promotes work-life balance. Join us to be part of a forward-thinking team where your contributions directly impact our success in the AI-driven marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Manager (Hybrid & flexible working) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booked it. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booked it before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager (Hybrid & flexible working) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booked it:Your cover letter is your chance to shine! Tell us why you want to work at Booked it specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booked it!
How to prepare for a job interview at Booked it
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
