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- Tasks: Manage key B2B accounts and support customers with their orders.
- Company: Join National Book Tokens, a vital part of the UK and Irish bookselling community.
- Benefits: Collaborative culture, meaningful work, and the chance to help bookshops thrive.
- Why this job: Enjoy variety in your role while making a real impact on the book industry.
- Qualifications: Experience in account management or customer service; love for books is a plus!
- Other info: Be part of a small team that values positive relationships and proactive problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
National Book Tokens – the gift card you can spend in hundreds of bookshops across the UK and Ireland – is expanding its commercial team. We’re looking for someone who thrives on building relationships, solving problems, and embracing variety. This role combines partnership management, customer service, and some product coordination within a small, collaborative team that supports bookshops nationwide. You’ll be the day-to-day contact for key B2B partners, assist corporate customers with their orders, and support retailers and consumers who need help. No two days look the same, and your work will directly influence how book tokens flow through the market.
What you’ll be doing
- Manage around ten key B2B accounts and maintain strong, positive relationships.
- Plan and deliver structured check-ins and seasonal updates.
- Keep CRM records accurate so the team stays informed.
- Support schools, colleges, and organisations with corporate orders from quote to dispatch.
- Handle retailer and consumer queries with care and professionalism.
- Provide first-line support for card activation, login issues, and basic troubleshooting.
- Managing stock orders and liaise with supply-chain partners.
- Attend trade shows and networking events as needed.
What we’re looking for
- Someone confident engaging with business partners, retailers, and consumers.
- Highly organised, detail-oriented, and proactive with follow-ups.
- A clear, friendly communicator who stays calm under pressure.
- Comfortable switching between commercial conversations, customer service, and operational tasks.
- Experience in account management, partnerships, or customer service is ideal.
- A love of books and bookshops is a bonus!
Why join us?
National Book Tokens sits at the heart of the UK and Irish bookselling communities. You’ll be joining a small, collaborative team with a positive culture and meaningful work. You’ll help bookshops, readers and partners across the country every day. If you want a role with variety, ownership and a clear sense of purpose, we’d love to hear from you.
Key Account & Customer Service Executive in London employer: BOOK TOKENS
Contact Detail:
BOOK TOKENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account & Customer Service Executive in London
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local meet-ups to connect with people in the book industry. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be ready to showcase your skills in real-time. Prepare for potential on-the-spot tasks or role plays during interviews. This is your chance to demonstrate how you handle customer queries and manage accounts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Key Account & Customer Service Executive in London
Some tips for your application 🫡
Show Your Passion for Books: When you're writing your application, let your love for books and bookshops shine through! We want to see how your enthusiasm aligns with our mission at National Book Tokens.
Tailor Your Experience: Make sure to highlight any relevant experience in account management or customer service. We’re looking for someone who can engage confidently with partners and consumers, so share examples that showcase your skills!
Be Clear and Friendly: Your written communication should reflect the friendly and professional tone we value. Keep it clear and concise, and don’t forget to show your personality – we’re a collaborative team after all!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with National Book Tokens!
How to prepare for a job interview at BOOK TOKENS
✨Know Your Key Accounts
Before the interview, research the key B2B accounts that National Book Tokens manages. Understand their business models and how they interact with bookshops. This will show your potential employer that you’re proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires clear and friendly communication, prepare examples of how you've successfully engaged with partners or customers in the past. Think about specific situations where you resolved issues or built strong relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain accurate records. Bring examples of tools or methods you use to stay organised, especially in a fast-paced environment. This will highlight your detail-oriented nature.
✨Express Your Passion for Books
Let your love for books and bookshops shine through during the interview. Share personal anecdotes or experiences that connect you to the literary world. This can help you stand out as a candidate who truly aligns with the company’s mission.
