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- Tasks: Support sales team, manage accounts, and provide top-notch customer service.
- Company: Join Booja Booja, a beloved brand known for luxury chocolate truffles and ice cream.
- Benefits: Enjoy a competitive salary, generous leave, and private healthcare from day one.
- Why this job: Be part of a supportive team and make a real impact in a premium brand.
- Qualifications: 1+ year in B2B or B2C sales with strong communication skills.
- Other info: Casual dress, company events, and excellent career growth opportunities await you.
The predicted salary is between 28000 - 30000 £ per year.
Little Melton, NR9
About the Role:
We are looking for a motivated Sales Executive to support our office-based Sales Team, manage accounts, provide excellent customer service, and help grow our business through both new and existing customer relationships. This role is office-based only – not hybrid.
Key Responsibilities:
- Sales Support & Administration
- Complete line forms for new and existing business opportunities
- Maintain and support sales information systems such as CRM and stockist lists
- Provide telemarketing support to promote products to retailers
- Provide after-sales support to retail customers via phone and email, including point-of-sale materials and feedback recording
- Coordinate tasting events and sample requests using internal or external resources
- Assist with general sales administration tasks as required
- Customer Service, Complaints & Enquiries
- Respond promptly to customer enquiries, complaints, and compliments via email, phone, or post using agreed templates and processes
- Handle incoming and outgoing business calls related to sales and customer service
- Work with internal teams to resolve customer issues efficiently and professionally
- Account Development & Administration
- Understand customer needs through regular account meetings and ongoing communication
- Identify and implement innovative ways to drive sales across accounts
- Maintain accurate account records, track all customer interactions, and manage stock levels using CRM and internal systems
- Complete relevant customer forms, establish terms & conditions, and ensure effective order fulfilment
- Marketing Support
- Support the planning and delivery of consumer tasting events, trade shows, and exhibitions, including logistical, travel, and project support
- Attend events as necessary, which may include occasional overnight stays
- Coordinate sample requests for PR purposes
- General Administration
- Assist with general office tasks and co-ordinate travel plans as required
- Support other tasks as needed to contribute to the smooth running of the Sales Department
Requirements:
- Minimum 1 year+ of experience in B2B or B2C sales
- Strong communication and customer service skills
- Highly organised, proactive, and results-oriented
Benefits:
- Annual salary of £28-30k
- 6-month probation period
- Monthly paid salary
- 33 days annual leave, including bank holidays. Additional annual leave entitlement in accordance with length of service
- Optional holiday purchase scheme
- Death in service benefit from day one
- Employee Assistance Programme from day one
- Company pension scheme (NEST) – 6% employer maximum, 5% employee contribution (11% total)
- Discounted staff sales
- Free on-site parking
- Profit share
- Private Healthcare – company-paid single-person insurance with option to add family members at competitive rates
Why Join Booja Booja?
Be part of a nationally loved, premium brand celebrated for its luxury chocolate truffles, ice cream, and gifting products. This is a fantastic opportunity to join a supportive, office-based team, grow your career, and play a key role in delivering outstanding service while representing a premium, nationally recognised brand, synonymous with quality, indulgence, and innovation.
How to Apply:
Click "Apply Now" to submit your CV and cover letter. We look forward to meeting you.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
Sales Executive/Customer Service employer: Booja-Booja
Contact Detail:
Booja-Booja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive/Customer Service
✨Tip Number 1
Get to know the company inside out! Research Booja Booja's products, values, and culture. This way, when you get that interview, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice makes perfect! Prepare for common sales and customer service questions. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Sales Executive role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Executive/Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales and customer service experience, as well as any relevant achievements that show how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application is clear and professional. Pay attention to grammar and spelling – it shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Booja-Booja
✨Know the Company Inside Out
Before your interview, take some time to research Booja Booja. Understand their products, values, and what makes them a premium brand. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle similar situations at Booja Booja.
✨Prepare for Sales Scenarios
Expect to be asked about your approach to sales and account management. Prepare to discuss how you would identify customer needs and drive sales. You might even want to role-play a sales call or a customer interaction to showcase your skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
