Account Management Assistant

With our recent transition into a primarily digital brand, we\’re revolutionising the online department store experience. In 2024, we have over 10,000 brands and have expanded into multiple new categories, providing unparalleled opportunities for retailers, brands, and manufacturers to showcase their products to millions of customers through one of the UK\’s most recognisable brands. The most exciting thing is that we\’re just getting started! Join us in shaping the future of fashion, beauty, and home retailing – together, we\’ll redefine the shopping experience for generations to come.

Your Role

We are looking for an Assistant Account Manager to join our Marketplace team and help us manage our clientele. Supporting an Account Manager on Global Partner Accounts across fashion, beauty, and home, to deliver the agreed business plan and provide excellent customer service. Liaising with our internal brands teams and partners. You will be the point of contact for the key wholesale partner and ensure the accounts\’ needs are met, with relevant products being put forward and delivered to drive sales.

Your Team

As an established and much-loved household name, you know all about our high street roots and bricks-and-mortar stores. In some way, shape, or form, we\’ve always had a concessionary offering. Now, we\’re looking to the future. We have over 10,000 partners live on our site and are constantly striving for more, aiming to become the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That\’s why we need you. The team\’s mission is to make Brand Partners successful on Debenhams and to be the Brand Partner of choice.

What you will be doing

• Maintain a good relationship with the partner through regular communication and efficient issue resolution.
• Make independent decisions while constantly reviewing sales performance, identifying opportunities or risks, and reporting back to the account manager.
• Work closely with Merchandisers to fulfill category areas of OTB, ensuring commitment is tracked, allocated, and dispatched in line with deadlines.
• Track partner deliveries with regular contact with the brand and warehouse teams, and communicate updates back to the partner.
• Allocate partner stock, oversee the PPO process, and liaise with supply chain to ensure timely dispatch of all lines.
• Update and maintain the partner style tracker with additional POs or cancellations.
• Collaborate with the Assistant Product Seller to ensure the range\’s appropriateness for each brand across the Boohoo Group.
• Produce product sales reports for the partner and share these to support decision-making.

What you can bring

• Strong understanding and proficiency in Microsoft Excel.
• Experience dealing with large data sets with accuracy and consistency.
• Commercial awareness and a comprehensive understanding of planning & trading.
• Ability to prioritize workflow and meet challenging deadlines, aligned with critical paths and partner needs.
• Exceptional communication skills, capable of working with Key Accounts, multiple brand teams, and supply chain to build productive relationships.
• A continuous desire to improve departmental operations and expand knowledge of relevant job functions.
• Ability to manage details and the bigger picture, working collaboratively as a team and being a team player.

Our PACTT Behaviours

Passion – Positivity, commitment, and a can-do mindset.
Agile – Embrace change, act fast, and stay flexible.
Commercial – Trust instincts, make bold choices, and use data to drive actions.
Creative – Think outside the box, bring new ideas, and embrace initiative.
Team – One team, one family – appreciate and support each other.

Why Join Us?

• Opportunity to participate in various share schemes.
• Core hours with flexible working arrangements.
• Benefits supporting your health and wellbeing.
• Up to 40% discount on all our brands.
• Vibrant social calendar.
• Global offices, some dog-friendly, with a buzzing atmosphere and a family culture.

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