At a Glance
- Tasks: Build and optimise CRM systems for seamless data integration and enhanced customer experiences.
- Company: Join a luxury brand focused on innovative data solutions and customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on creativity and personal touch in luxury.
- Why this job: Make a real impact by shaping the future of luxury customer interactions through technology.
- Qualifications: 3-5 years in CRM operations, strong data skills, and experience with advanced CRM systems.
The predicted salary is between 45000 - 55000 € per year.
We are seeking a highly analytical and technical CRM Systems Specialist to bridge the gap between our data architecture and our growth goals. Reporting to the Head of CRM, you will be responsible for the technical health of our CRM ecosystem, managing complex integrations, and ensuring a seamless omnichannel experience. You aren't just a user of the system; you are the builder. You will work closely with the Sales team to optimise their pipeline and the Digital Team (including the Marketing and Email Managers) to ensure their campaigns are fuelled by clean, segmented, and automated data.
Support to the Head of CRM: You provide the technical infrastructure and data integrity needed to execute a global luxury strategy.
To the Sales Team: You optimise the CRM to ensure our sales associates have real-time insights into client preferences and purchase history.
To the Digital Team: You support the Marketing Manager and Email Specialist by building complex technical segmentations and ensuring the MAP (Marketing Automation Platforms) are perfectly synced with the master database.
Luxury Sensitivity: You understand that 'automation' in luxury must feel human. You build systems that empower our staff rather than replace the personal touch.
Key Responsibilities
- Systems Architecture: Lead the technical configuration of our CRM, including custom platforms, advanced workflows, and future API integrations with third-party tools.
- Omnichannel Integration: Ensure data flows seamlessly across all touchpoints - social, web, email, and sales calls - to provide a 360-degree view of the customer.
- Data Strategy & Hygiene: Acting as the data gatekeeper. You will build the logic for help lead scoring, touchpoint analysis, and automated data cleansing.
- Cross-Functional Collaboration: Build dashboards and automation that help sales teams prioritise the right leads at the right time.
- Digital/Email: Set up the technical triggers and complex audience segmentation that allow the Digital Marketing to execute high-performing campaigns; ensuring automated lifecycle flows (anniversaries, birthdays, high-tier triggers) function without error.
- Technical Troubleshooting: Serve as the primary point of contact for system bugs, sync errors between platforms, and tracking issues.
- Data Governance & Privacy: Maintain the highest standards of data hygiene and GDPR/privacy compliance, recognising that discretion is the cornerstone of our brand.
- Performance Analytics: Build the underlying reporting structures that allow the Heads of Departments to see ROI across different channels.
Technical Profile & Qualifications
- 3–5 years of experience in CRM retail operations, POS, marketing technology, dashboard creation and/or systems administration.
- Data fluent: High proficiency in Excel/Sheets is required; Proficient in SQL, HTML/CSS (for email troubleshooting).
- Experience with advanced CRM systems (e.g. Salesforce, Sage, HubSpot, Klavyio, Power BI, Shopify).
- Proven track record of managing data migrations or complex system audits.
- An architect mindset: You don't just fix problems; you build scalable systems that prevent them.
- Integration expert: Proven experience connecting CRMs with marketing automation platforms (MAP), or ERPs via integrations tools.
- Omnichannel experience: Understanding of how CRM data interacts with paid media (custom audiences) and web analytics.
CRM Systems & Integration Specialist employer: Boodles
As a CRM Systems & Integration Specialist at our luxury brand, you will thrive in a dynamic and innovative work environment that values technical expertise and creativity. We offer competitive benefits, a collaborative culture that encourages professional growth, and the unique opportunity to shape the future of our CRM ecosystem while maintaining the personal touch that defines luxury service. Join us in a role where your contributions directly impact our global strategy and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Systems & Integration Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM projects and technical achievements. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM systems and integration. Think about how you can highlight your experience with data architecture and omnichannel strategies to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace CRM Systems & Integration Specialist
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your experience with CRM systems and any technical skills you have, like SQL or HTML/CSS. We want to see how you've built or optimised systems in the past, so don’t hold back!
Tailor Your Application:Read through the job description carefully and tailor your application to match. Use similar language and keywords that we’ve used to show us you understand what we're looking for. It’s all about making that connection!
Demonstrate Your Analytical Mindset:We’re after someone who can think critically and solve problems. Share examples of how you've used data to drive decisions or improve processes. Show us you’re not just a user, but a builder!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boodles
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the specific CRM systems mentioned in the job description, like Salesforce or HubSpot. Familiarise yourself with their features, especially around data integration and automation, so you can confidently discuss how you would optimise these systems.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing past experiences where you’ve used data to drive decisions. Bring examples of how you’ve built dashboards or managed data migrations, as this will show you understand the technical side of the role and can bridge gaps effectively.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with sales and digital teams, be ready to share examples of how you’ve successfully collaborated across departments. Highlight any projects where you’ve built systems that improved communication or efficiency, showcasing your ability to work as part of a team.
✨Understand the Luxury Market
Given the luxury sensitivity required for this position, do some research on how CRM strategies differ in the luxury sector. Be prepared to discuss how you would maintain a personal touch in automated processes, demonstrating your understanding of the brand’s values and customer expectations.
