Workplace Services Manager in London

Boodle Hatfield LLP is a highly successful private capital and real estate focused law firm providing bespoke legal services to UHNW and HNW individuals, families, businesses and entrepreneurs for over 300 years. We serve the full spectrum of commercial and private clients, both domestically and internationally from our offices in London and Oxford.

Advising on the creation, management and protection of private capital and supporting the needs of private businesses is central to our Firm. The interplay of skills between five major areas or practice – private wealth, real estate, corporate, litigation and family means that we are well placed to serve these individuals and businesses.

We have always taken a long-term view on strategy - our success and reputation is a result of the deep and lasting relationships we have built with all of the businesses and families we have acted for over the years. We are the long-term trusted adviser to leading wealth creators and owners as well as their commercial and investment enterprises.

Having a holistic view of our clients' structures and affairs means we can leverage this to provide the most appropriate personal and commercial advice to them. This enables us to help them successfully navigate the continually changing and sometimes challenging markets in which they operate.

The role reports directly to the Head of Front of House & Workplace Services and works in close partnership with this position to ensure all workplace services are operationally fit-for-purpose, aligned with the Firm’s strategic objectives, proactively lead and continually improved.

The Workplace Services Manager is responsible for the day-to-day delivery and management, operational excellence, and continuous improvement of all workplace services across the Firm, excluding Front of House. This includes mail & logistics, reprographics/print, records management, floor support, health & safety compliance, property services coordination.

Responsibilities include but are not limited to;

Strategic Leadership & Service Excellence

• Deliver the vision and operational strategy for workplace services, in line with the Firm’s objectives and standards.
• Champion a “client-first” approach for internal stakeholders, ensuring all workplace touchpoints deliver outstanding service.
• Drive innovation and continuous improvement in service delivery, leveraging technology and best practice.

Operational Leadership and Management

• Oversee all aspects of workplace services: mailroom, reprographics/print, records management and floor support.
• Work closely with the Head of Front of House & Workplace Services to support and oversee where needed, all aspects of property services, including but not limited to contracts for cleaning, maintenance, security and minor works.
• Manage the offsite transcription and document production contract, ensuring robust supplier relationships, confidentiality, and service level compliance.
• Ensure effective resource planning, team coverage, and service continuity across all sites.
• Support building maintenance projects and coordinate with external contractors and managing agents to minimise disruption.

People Leadership & Development

• Build, inspire, and develop a high-performing, multi-skilled team, fostering a culture of professionalism, collaboration, and continuous learning.
• Oversee recruitment, training, and performance management for all direct reports.
• Provide regular feedback, coaching, and development opportunities.

Financial & Supplier Management

• Support budget management for workplace services, identifying opportunities for cost savings and service enhancements.
• Assist with tendering, benchmarking, and contract negotiations for relevant suppliers.
• Monitor and report on service usage, spend, and performance, using data and analytics to inform decision-making.

Change & Project Management

• Play an active role in workplace transformation projects, including office moves, refurbishments, and implementation of new technologies or service models.
• Support firm-wide initiatives to enhance workplace culture, sustainability, and employee wellbeing.

Collaboration & Stakeholder Engagement

• Work closely with the Head of Front of House & Workplace Services and Director of IT, Property & Facilities to ensure seamless integration of workplace services with IT, property, and facilities strategies.
• Liaise with other business support functions to deliver joined-up solutions and continuous improvement.

Health, Safety & Compliance

• Lead the Firm's Health & Safety programme, ensuring compliance with all relevant legislation, regulations and best practice.
• Develop, implement and review Health & Safety policies, risk assessments, safe systems of work and emergency procedures.
• Coordinate the Health & Safety Committee, driving continuous improvement and promoting a positive safety culture across the Firm.
• Manage fire safety, incident reporting, DSE assessments, compliance audits and corrective actions across all office locations.

Essential

• Experience in a workplace, facilities, or operational leadership role, ideally within a professional services or legal environment.
• Proven track record of managing in-house teams and outsourced service providers to deliver high-quality, client-focused services.
• Experience managing supplier relationships and contracts, including offsite transcription/document production.
• Strong organisational skills, with the ability to manage multiple priorities and projects in a fast-paced environment.
• Knowledge of health & safety, compliance, and business continuity best practice.
• Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
• In depth Health & Safety experience and qualification (e.g., IOSH or NEBOSH)

Desirable

• Experience with workplace technology platforms and digital solutions.
• Experience supporting office moves or workplace transformation projects.
• Relevant professional qualifications (e.g., IWFM)

Boodle Hatfield is committed to providing equal opportunities in employment through its inclusive and supportive environment. This means that everyone who either applies to or works for the Firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs. We are fully committed to a working environment in which all people can excel.