Warehouse Operations Shift Manager

Here at Bonmarche we have a fantastic opportunity for a Warehouse Operations Shift Manager here at our Wakefield Distribution Centre.

If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.

The Shift Manager will report to the Head of Logistics. The depot operates a rotating shift pattern 6.00-14.00/14.00-22.00 Monday to Friday; on occasions weekend working will be included for the needs of the business.

Purpose of the Role:

As part of the logistics management team, you will have responsibilities for the efficient handling of throughput, to a fast moving, dynamic multi brand, multi-site logistics operation with particular responsibility for ensuring customer satisfaction, pre-set KPI’s and service levels are maintained and improved upon. Through the close management of both customer services levels and budget control. Ensuring H&S and depot housekeeping standards are maintained with a view to continuous improvement.

Responsibilities:

• To plan and allocate DC resources by department /brand, in line with DC throughput.
• To calculate weekly staffing levels and holiday allowances. Optimising resource and minimising agency requirements, based on the projected budgeted volumes. To regularly review overtime requirements, within the constraints of a tight budget.
• Ensure daily work plan requirements are completed in line with external transport trunking and delivery schedules.
• Ensure all DC intake schedules are meet in line with pre-set KPI’s and business requirements. Plan and schedule dynamic fluctuations in peak requirements.
• Maintain high standards of quality control and ensure inventory accuracy.
• To regularly re-assess all methods of operations, in order to remain proactive and suggest recommendations for the continuous improvement of the throughput cycle.
• Produce statistics for the weekly reports and monthly budget reviews.
• To ensure that all administration and documentation procedures relevant to your department are maintained.
• To take responsibility for evaluating the overall performance of all colleagues within you team, ensuring feedback is provided informally/formally on a regular basis.
• To identify the training needs of all colleagues within you given area of responsibility.
• To ensure that the Company Health and Safety regulations and housekeeping charters are adhered to.
• To undertake ad hoc project work, as requested by Head of Logistics.

The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job because of areas of flexibility which the job holder may be required to perform.

Operating Environment:

• To operate in an open- and even-handed manner with all colleagues across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences. Encourage everyone to achieve maximum potential and deliver a friendly service.
• To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business.
• Behaving with integrity and demonstrating professionalism at all times.
• To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.

Candidate Requirements

• Proven people management skills – the ability to lead, inspire and motivate. Be able to work in a standalone or team, in a Distribution environment.
• Leadership skills – strong initiative and decisiveness, proactive decision maker.
• Excellent at problem solving – Meet tight deadlines with the ability to multitask.
• Ability to work under pressure – able to work effectively under pressure, prioritise time sensitive deadlines.
• Organisational skills – good time management skills to adapt to constantly changing demands and priorities. Resourceful, demonstrating the ability identify issues and proactively resolve them.