Bonmarche is seeking a Customer Service Manager to join our Head Office in Wakefield. You will oversee the outsourced contact centre to ensure quality, productivity, and knowledge to drive sales and profitability for Bonmarche and Peacocks.
Lead improvements, monitor KPIs and SLAs, develop training with the supplier, and coordinate with trading teams to enhance the customer experience. This role requires strong stakeholder engagement, problem solving, and the ability to manage multiple
#J-18808-Ljbffr
Head Office Customer Service Manager – Outsourced Team employer: Bonmarche
The Edinburgh Woollen Mill is an excellent employer, offering a supportive and dynamic work environment in Solihull, where you can thrive as a Store Manager. With a focus on employee growth, you will have the opportunity to gain industry-recognised qualifications and lead a passionate team while driving sales in a unique shopping atmosphere. Join us to be part of a forward-thinking business that values quality service and community engagement.
