To proactively support the Store Management Team by:
Key Responsibilities Team Management
- Maximising sales and profitability through exceptional customer service
- Maintaining high visual merchandising and store standards
- Ensuring team performance meets company expectations in the absence of the management team
- Overseeing the smooth and efficient running of the store when management is not present
- Assist in training, developing, and coaching team members in collaboration with the Store Management Team
- Provide store performance feedback to the Regional Manager as needed
Store Operations
- Maintain visual merchandising standards and implement window display schemes
- Ensure compliance with promotional activities and store layout guidelines
- Support stock control, cash handling, and in-store security procedures
- Help maintain a clean, safe, and healthy working environment
- In the absence of the manager, create staffing schedules that align with the allocated payroll budget and ensure the store is adequately staffed
- Report maintenance issues using the designated software systems
- Adhere to all Health & Safety policies and procedures
Communication & Reporting
- Communicate regularly with the Store Manager, Regional Manager, and Support Teams
- Respond promptly to internal communications
- Stay updated with company policies, procedures, and Head Office updates
Financial & Analytical Duties
- Assist in analysing store performance
- Monitor daily footfall and conversion rates, and take action to improve performance
- Work towards achieving Average Transaction Value (ATV) and Items Per Basket (IPB) targets
- Help control stock loss and ensure accurate completion of administrative procedures
Brand & Customer Engagement
- Promote the Bonus Club loyalty programme in line with GDPR guidelines
- Lead by example in delivering outstanding customer experiences
- Stay informed on product knowledge and internal systems through ongoing training
Additional Responsibilities
- Support new store openings, relocations, and closures as required
- Adhere to all internal policies, including the Whistleblowing Policy
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Supervisor employer: Bonmarche Ltd
At Bonmarché Uxbridge, we pride ourselves on fostering a supportive and dynamic work environment where personal development is at the forefront of our culture. With a commitment to employee growth and a vibrant location in the heart of Uxbridge, our team enjoys excellent transport links and a lively retail scene, making it an exciting place to build a rewarding career in fashion retail. Join us and be part of a company that values its people and offers the opportunity to make a real impact in a growing business.
